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Faye Hameed Haseen Alharbi, Senior Associate – Call Center

Faye Hameed Haseen Alharbi

Senior Associate – Call Center·Bupa Arabia

Saudi Arabia

Bachelor's degree, English Language

Work experience

Total years of experience: 2 years, 9 months

Senior Associate – Call Center

August 2025 - Present

Bupa Arabia

Jeddah, Saudi Arabia

August 2025 - Present

• Provide accurate guidance and support to clients regarding insurance products and claims.
• Document and track all customer interactions using CRM systems with full accuracy.
• Collaborate with internal departments to resolve escalated or complex customer issues.

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Customer Care Center Agent

January 2024 - August 2025

Flow Progressive Logistics

Jeddah, Saudi Arabia

January 2024 - August 2025

• Managed customer records and track orders efficiently using Oracle system daily.
• Prepared detailed reports to identify service trends and operational improvements.
• Coordinated with logistics and fulfillment teams to ensure order completion accuracy.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

English Language Teacher

September 2023 - December 2023

Hala Jeddah International School,

Jeddah, Saudi Arabia

September 2023 - December 2023

• Planned and delivered English language lessons aligned with curriculum standards and
student learning objectives.
• Developed and implemented engaging instructional activities to enhance students
reading, writing, speaking, and listening skills.
• Adapted teaching strategies to accommodate different learning styles and proficiency
levels.
• Managed classroom dynamics, ensuring a positive, inclusive, and disciplined learning
environment.
• Assessed student progress through formative and summative evaluations, providing
constructive feedback and support.
• Integrated educational technology and interactive tools to enrich classroom learning
experiences.
• Collaborated with colleagues and parents to support student academic and personal
development.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Jeddah University

January 2024

January 2024

Bachelor's degree, English Language

Saudi Arabia

University Of Jeddah

January 2024

January 2024

Bachelor's degree, English

Saudi Arabia

University of Jeddah

January 2024

January 2024

Bachelor's degree, English Language

Saudi Arabia

Skills

خدمة العميل
Expert
خدمة العميل
Expert
الادارة
Expert
الادارة
Expert
خدمة العملاء
Expert
خدمة العملاء
Expert
customer care
Expert
customer care
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE APPLICATIONS
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Human Resources Functions
Risk Management & Advanced Risk Management
Stakeholder Management
Six Sigma Methodology
Lesson Planning & Instructional Design
Classroom Management & Student
Learning Techniques
Educational Strategies for Diverse Classrooms
Professional License Exam for Education