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سعاد الشحي, Officer

سعاد الشحي

Officer·Daman Health Insurance

United Arab Emirates

Bachelor's degree, التامين

Work experience

Total years of experience: 5 years, 5 months

Officer

January 2023 - April 2025

Daman Health Insurance

Abu Dhabi, United Arab Emirates

January 2023 - April 2025

• Conduct medical audits to ensure service quality and compliance.
• Contribute to fraud investigation processes and case assessments.
• Coordinate directly with the Department of Health (DoH) for
communication and documentation.
• Manage client accounts with a focus on retention and customer
satisfaction.
Company industry:
Insurance & TPA

Pediatric ICU Registered Nurse

January 2020 - January 2022

SEHA

Abu Dhabi, United Arab Emirates

January 2020 - January 2022

• Delivered specialized pediatric intensive care and coordinated with
multidisciplinary teams.
Company industry:
Other Healthcare Services

Adult ICU Registered Nurse

January 2019 - January 2021

SEHA

Abu Dhabi, United Arab Emirates

January 2019 - January 2021

• Provided high-quality intensive care for adult and elderly patients.
• Delivered long-term patient management and monitored critical
cases.
• Supported COVID-19 patient care initiatives.
• Served as a teleconsultant at ADNEC during the pandemic,
supporting remote communication and case handling.
Company industry:
Other Healthcare Services

Education

Abu Dhabi Global Market Academy

January 2023

January 2023

Bachelor's degree, التامين

United Arab Emirates

Fatima College of Health Sciences

January 2018

January 2018

Bachelor's degree, Nursing

United Arab Emirates

Chartered Insurance Institute (CII)

July 2012

July 2012

High school or equivalent, علمي

United Arab Emirates

Skills

ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
FRAUD INVESTIGATION
Intermediate
FRAUD INVESTIGATION
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate