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Su Mon Aung, Assistant Manager

Su Mon Aung

Assistant Manager·McDonald’s,

Kuwait

High school or equivalent, operational

Work experience

Total years of experience: 6 years, 1 months

Assistant Manager

January 2025 - Present

McDonald’s,

Al Kuwait, Kuwait

January 2025 - Present

Directly managed daily operations, including staff
scheduling and task assignment.
Monitored inventory levels and coordinated stock
orders to prevent shortages.
Performed financial duties, including balancing cash
registers and shift auditing.
Ensured full compliance with health, safety, and
operational efficiency protocols.
Supervised staff throughout the shift to ensure
maximum productivity.
Maintained responsibility for shift-end reporting and
labor cost management.
Company industry:
Food & Beverage Production
Job role:
Accounting and Auditing

Crew Trainer

October 2023 - Present

McDonald’s,

Al Kuwait, Kuwait

October 2023 - Present

Orchestrated the onboarding and training of new
team members.
Conducted performance evaluations and verified
workstation skills.
Managed floor operations and delegated tasks
during peak hours.
Resolved customer complaints and de-escalated
staff conflicts.
Ensured 100% adherence to food safety and hygiene
regulations.
Monitored Speed of Service (SOS) to meet brand
targets.
Assisted management with inventory tracking and
waste reduction.
Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Assistant Manager Operations

June 2022 - Present

Mcdonalds - Al Mana Group Of Companies

Mubarak al Kabir, Kuwait

June 2022 - Present

I’m working as a assistant manager
Company industry:
Catering, Food Service, & Restaurant

Service Crew

June 2022 - Present

McDonald’s,

Al Kuwait, Kuwait

June 2022 - Present

Delivered high-speed customer service in a high-volume
environment.
Processed transactions accurately using POS and digital
payment systems.
Maintained workstation cleanliness in accordance with
health protocols.
Assisted in stock replenishment and general operational
support.
Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Cashier

January 2021 - January 2022

Shwe Yar Su Tea House,Myanmar

Yangon, Myanmar

January 2021 - January 2022

Handled daily cash transactions and processed
customer payments accurately
Prepared bills and balanced cash register at the end of
each shift
Assisted customers with orders and answered menu
inquiries politely
Coordinated with kitchen staff to ensure smooth food
service operations
Maintained cleanliness and organization around the
cashier counter
Company industry:
Catering, Food Service, & Restaurant
Job role:
Accounting and Auditing

Food Service Staff

January 2020 - January 2021

Shwe Zee Kwat Restaurant,

Yangon, Myanmar

January 2020 - January 2021

Served food and beverages to customers in a friendly and
professional manner
Prepared tables and dining areas before opening hours
Assisted customers with menu selection and special
requests
Cleared tables and maintained cleanliness in the dining
area
Worked closely with team members to provide efficient
customer service
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

McDonald's Training Center

January 2026

January 2026

High school or equivalent, operational

Kuwait

University of Mawlamyine

January 2021

January 2021

High school or equivalent, Applied Physics

Myanmar

Mawlamyine University

June 2019

June 2019

High school or equivalent, Biology And Physics

Myanmar

GPA (rating): Very good

GPA (rating): Very good

Over the course of my career, I have received numerous rewards for my hard work and performance. I have earned "Employee of the Month" recognition multiple times as well as being awarded the "Best Runner Award 2024". I have also been given Employee Recognition Letters from McDonald’s Kuwait. This shows that I possess a strong work ethic, leadership abilities, and the desire to succeed in whatever I do. I have also completed the Shift Leadership Transition Program at the McDonald’s training center in Kuwait. I have earned certifications in Customer Service, point-of-sale (pos) systems, and Crew Trainer Development.
View attachment

Mawlamyine University

January 2019

January 2019

High school or equivalent, Applied Physics

Myanmar

High School

January 2019

January 2019

High school or equivalent, Biological And Health Sciences

Myanmar

Skills

Customer Focus
Intermediate
Customer Focus
Intermediate
Computers
Intermediate
Computers
Intermediate
Management
Intermediate
Management
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
HEALTH AND SAFETY STANDARDS
Intermediate
HEALTH AND SAFETY STANDARDS
Intermediate
INVENTORY ACCOUNTING
Intermediate
INVENTORY ACCOUNTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
POS
Intermediate
POS
Intermediate
Microsoft Word
Intermediate
Microsoft Word
Intermediate

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
Certified to train and mentor staff
Crew Trainer Course (CTC)
POS System Training Certificate (Cashier System)
Customer Service Training Certificate
crew trainer course
McDonald’s Kuwait
Jun 2024
Show credentials
Shift leadership transition
McDonald’s
Jan 2025
Show credentials

Hobbies and interests

hiking
exercise