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Hamza Falah, strategic planning and development manager

Hamza Falah

strategic planning and development manager·Team Qudra

Jordan

Bachelor's degree, Business Administration

Work experience

Total years of experience: 0 years, 4 months

strategic planning and development manager

October 2025 - November 2025

Team Qudra

Amman, Jordan Hybrid

October 2025 - November 2025

Company industry:
Events Management
Job role:
Sales

Digital Engagement Specialist (Support Agent)

August 2025 - October 2025

Black Oasis,

Amman, Jordan

August 2025 - October 2025

Managed customer inquiries over the phone, ensuring timely and effective support.
Monitored and analyzed user engagement metrics to optimize online interactions.
Resolved technical issues and provided product guidance, maintaining customer
satisfaction.

Company industry:
Financial Services

Education

Princess Sumaya University For Technology

August 2029

August 2029

Bachelor's degree, Business Administration

Jordan

Al Ittihad School IGCSE program

June 2025

June 2025

High school or equivalent, Scientific Stream

Jordan

Skills

Event Management
Expert
Event Management
Expert
Customer Service
Expert
Customer Service
Expert
Private Events
Expert
Private Events
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER ADVOCACY
Intermediate
CUSTOMER ADVOCACY
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Cyber Security Competition
High School Diploma, IGCSE Program Cyber Security Competition