Content Moderator Advisor
Webhelp
Total years of experience :11 years, 10 Months
Responsibilities Included:
• Evaluate online content in conjunction with relevant policies and procedures
• Process and review accounts that have been flagged for review due to having potentially sensitive content to ensure that there are no violations of policies.
• Visually navigate and review images, videos, accounts and text- based content through published policies, procedures and regulatory requirements while dealing with highly sensitive and explicit content on daily basis.
• Escalate violations of client policies using internal tools when needed.
• Maintain a high level of quality in each case.
• Achieve monthly KPI's including productivity as part of daily workflow
Responsibilities Included:
• Handle Customer's interactions
• Communicate with customers via multiple channels
• Answer all incoming requests and address customers' problems in a timely manner
• Log all necessary interaction details as instructed
• Re-direct requests as per the set processes and take full information as required
• Follow company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues
• Escalate issues or unresolved queries to the Team Leader or Supervisor as directed
Responsibilities Included:
• Handle Customer's interactions
• Communicate with customers via multiple channels
• Answer all incoming requests and address customers' problems in a timely manner
• Log all necessary interaction details as instructed
• Re-direct requests as per the set processes and take full information as required
• Follow company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues
• Escalate issues or unresolved queries to the Team Leader or Supervisor as directed
Responsibilities Included:
• Handle Customer's interactions
• Communicate with customers via multiple channels
• Answer all incoming requests and address customers' problems in a timely manner
• Log all necessary interaction details as instructed
• Re-direct requests as per the set processes and take full information as required
• Follow company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues
• Escalate issues or unresolved queries to the Team Leader or Supervisor as directed
Responsibilities Included:
• Assist with communications activities in an assigned area or areas, such as case Consultations, the information center and/ or public affairs
• Assist in providing efficient and effective case consultation services for individuals who appear in-person at RSC MENA, by providing efficient, effective, accurate, clear and courteous information to individuals during case consultation
• Provide information to individuals through the RSC MENA information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear and courteous
• Assist in verifying that the information provided by the RSC MENA information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained
• In close coordination with supervisors, as requested, assist with activities related to public affairs, including, as assigned, assisting with producing and distributing materials for individuals served by RSC MENA, RSC management, IOM, partners and donors, including print, audio, visual and online materials
• Update WRAPS as needed with communications-related content
• Undertake quality checks (QC) of communications-related data in WRAPS and other communications tools such as email systems as directed by Communications team members or supervisors. Proactively bring to the attention of supervisor's communications related backlogs or other issues
• Provide regular reports on the work being accomplished to the Project Focal Point, Communications, and/or supervisors and team members
• Undertake duty travel as needed to participate in meetings or training
• Perform such other duties as may be assigned
Responsibilities included:
• Answer incoming calls and transfer calls to concerned officers and/or take messages or provide specific information while demonstrating an understanding to the confidentiality of issues treated. Questions will cover a variety of protection issues including UNHCR's registration, protection and resettlement policies. Enquiries will also include status of individual cases and other questions of general nature which will require the incumbent to check UNHCR database
• Receive and transmit verbal and written messages to appropriate officers/Units and ensure a proper follow-up mechanism to their inquiries
• Record the incoming and outgoing telephone calls and keep a log of all calls received
• Updates Progress database, generates reports and keeps track of frequent callers
• Draft and type routine correspondence relating to individual cases
• Assist in conducting Home Visits when requested as a support to the Cash Based Intervention Unit (One visit per week) on a rotational basis with other Help Line Staff
• Assist in ATM card distributions to applicants as a support to cash Based Intervention Unit at the end of the year on a rotational basis with other Help Line Staff
• Performs other duties related to Cash based Intervention Units activities as may be required
Responsibilities Included:
• Examine Purchase Requests to ensure conformity and liaise with requesters
• Prepare quotation requests and tenders, produce bid-tabulations from tenders and prepare Purchase orders for approval
• Dispatch approved Purchase Orders, and follow-up with the delivery of ordered commodities and services
• Provide information on all procurement activities within area of responsibility
• Assist in managing Property, Plant and Equipment (PPE) effectively according to UNHCR rules and regulation including registration and marking of new PPE, Physical verification of PPE, preparation of agreements, preparation of disposal forms, and assistance with disposal of PPE
• Produce standard asset management reports and other asset information, periodically and when requested
• Maintain accurate data in all relevant business systems. Compile statistical information on supply chain related matters that will assist in decision making
• Identify and assess vendors based on their capability for delivering commodities and services. Maintain vendor and item master databases
• Any other responsibility deemed necessary or as delegated by the Supervisor in order to meet the level of service required by the organization
Create shipments in the Data base once the PO is issued
• Update the shipments’ dates in the DB according to delivery terms or according to the amended dates by vendors
• Check with the supplier on the readiness of the goods depending on the delivery schedule agreed on, to request a list of the ready
items with the estimated weights and dimensions
• Request shipping quotes from 3 shipping companies and provide them with the Pickup address, estimated weights and dimensions,
Shipment value and a description of the goods
• Prepare labels and packing lists for the ready items once the shipments are ready
• Perform any other tasks as assigned by the logistics manager