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Eyad Melhem CFE OSHA GRCP CIPM CISM ToT, Programs & Operations Coordinator

Eyad Melhem CFE OSHA GRCP CIPM CISM ToT

Programs & Operations Coordinator·Al-Rafed Charity Association

Jordan

Master's degree, International relations and Cultural Diplomacy

Work experience

Total years of experience: 17 years, 10 months

Programs & Operations Coordinator

November 2022 - Present

Al-Rafed Charity Association

Amman, Jordan Hybrid

November 2022 - Present

• Led design and delivery of high-impact programs and proposals, strengthening funding
opportunities and organizational reach.
• Built strategic partnerships with government, donors, and NGOs, enhancing
coordination and resource mobilization.
• Improved operational efficiency by streamlining HR, performance management, and
financial reporting systems.
• Ensured compliance and mitigated operational risks while representing the organization
in key donor and public forums.

Company industry:
Non-profit Organization

Program and Operations Coordinator

January 2022 - Present

AL-RAFED CHARITY ASSOCIATION

Amman, Jordan

January 2022 - Present

• Program Development and Implementation, collaborating with program managers and teams to design, develop, and implement high-quality programs.
• Partnership and Stakeholder Engagement, building and maintaining strong relationships and partnerships with government entities, local organizations, donors, and other stakeholders.
• Human Resources and Capacity Building, assisting in the recruitment, selection, and performance management of staff members.
• Financial and Grants Management, supporting the Country Director in overseeing financial management systems and processes.
• Risk Management and Compliance, assisting in identifying and mitigating risks to program implementation and organizational reputation.
• Representation and Advocacy, represent the organization at various forums, conferences, and events.

Company industry:
Non-profit Organization
Job role:
Support Services

PROGRAMS & OPERATIONS COORDINATOR

November 2022 - October 2024

AL-RAFED CHARITY ASSOCIATION

Amman, Jordan

November 2022 - October 2024

Company industry:
Non-profit Organization

CONSORTUM COMPLIANCE LEAD

May 2021 - October 2022

UN PONTE PER

Erbil, Iraq

May 2021 - October 2022

• Support Consortium Programme Manager, Consortium partners finance team, and organization local administrators related to the financial management of the project compliance and control principles, including local staff contracts definition, cashbook management and updating, bank reconciliation, procurements, and financial reporting.
• Review, analyze, and Organize tasks based on the requirements of the Consortium Financial Report
• Support local administrators in registering all expenses in the cashbook according to organization and donor procedures.
• Support partners appointed personnel to ensure compliance with donors signed agreement for the management of the assigned project.
• Check bank statements and support the accountant in following up any problem linked to bank transactions.
• Prepare Consortium financial documents and reports for HQ ensuring accuracy and adherence to financial rules.

Company industry:
Non-profit Organization
Job role:
Support Services

Consortium Compliance Expert

January 2021 - October 2022

Un Ponte Per

Dohuk, Iraq Hybrid

January 2021 - October 2022

• Managed financial and administrative operations for cross-border programs in high-risk
environments.
• Strengthened donor compliance and internal controls, ensuring audit readiness and
reducing financial risk.
• Developed SOPs and trained partners, improving compliance, reporting quality, and
operational consistency.

Company industry:
Non-profit Organization

MANAGEMENT SUPPORT COORDNATOR

February 2019 - May 2021

GGGI

Amman, Jordan

February 2019 - May 2021

• Support all Green Growth components (national action plan strategy) and Green Climate Fund project Readiness activities in terms of supporting services
• Networking government relations, and private sector capacity-building workshops
• Attracting, overseeing the carrying out of Programs procurement plans, and managing contract administration;
• Administering office HR requisitions and onboarding procedures
• Managing communications and engagements with local stakeholders as needed
• Supporting logistics for workshops and events in cooperation with the government and other stakeholders if needed
• Reporting to HQ monthly, and Annual financial budgets and cash and bank forecasting requirements.

Company industry:
Non-profit Organization
Job role:
Support Services

Management Support Coordinator

January 2019 - January 2021

Global Green Growth Institute

Amman, Jordan

January 2019 - January 2021

• Supported delivery of climate and development programs through effective coordination
of budgets, contracts, and stakeholders.
• Facilitated government and private sector engagement, strengthening multi-sector
partnerships.
• Streamlined procurement and recruitment processes to enhance timely project
implementation.

Company industry:
Other Business Support Services

JORDAN OFFICE COUNTRY MANAGER

October 2017 - February 2019

GOAL

Amman, Jordan

October 2017 - February 2019

Establishment of Jordan country office in Amman, follow up and coordinate with legal representative the
registration of the office, rent new location, open bank accounts, hire and train new employee, follow up with
3
regional office in Turkey relevant operations activities, Oversee and facilitate the functioning of the GOAL
Office in Amman, Line manage all support system functions within the Amman office, liaise with technical line

Company industry:
Non-profit Organization
Job role:
Management

Country Manager

October 2017 - January 2019

GOAL Global

Amman, Jordan

October 2017 - January 2019

• Led HR, administration, and compliance functions, improving organizational structure
and efficiency.
• Established office systems and policies while driving recruitment, staff development, and
performance management.
• Ensured full compliance with labor laws, minimizing operational and legal risks.

Company industry:
Non-profit Organization

Operations Manager

April 2014 - February 2017

CELLULAR EXPRESS MOBILE COMPANY

Alabama, United States

April 2014 - February 2017

Successfully lead 20 years old business consisted of 5 branches around the country to success and interpret
dealership (BOOST and T-Mobile) and company vision and objectives to stakeholders profit and customers
satisfactions, Ensure appropriate technical support is available to programs and staff (25 staff), in line with
organizational priorities Ensure support for annual planning and review processes and Direct responsibility for
ensuring that the company Program operates in accordance with cellular Express Inc. support function
guidelines, conduct trainings regularly on various business soft skills requirements, manage financial and
accounting company activities (cash and bank), business supply chain management, HRM and personnel, and
adherence to state and federal regulations.

Company industry:
Telecommunications
Job role:
Management

Operations & Development Manager

January 2013 - January 2017

Cellular Express Mobile Company

Alabama, United States

January 2013 - January 2017

• Directed multi-branch operations, improving profitability, efficiency, and customer
service performance.
• Implemented business strategies and optimized financial and supply chain processes.

Company industry:
Telecommunications

COUNTRY LOGISTICS MANAGER

October 2012 - March 2013

SAVE THE CHILDREN INTERNATIONAL

Amman, Jordan

October 2012 - March 2013

Responsible for the accurate and cost-effective planning, forecasting and replenishment of all approved funded
projects (WFP, UNHCR, UNICEF) and coordinates closely with Advisors, Confirm procurement transparency
as per organization and donor policies and check submitted requests for potential fraud schemes in project-
related for example consultant contracts, procurement documentations submitted has all RFQ and RFP
requested documentations and apply organization approved threshold and investigate approvals signature
confirmations. collaborating with the Program and Senior Managers, and Program Implementation Director in
identifying key program outcomes and learning advocacy and communications work, coordinate with program
managers to maintain communication link with major stakeholders on monthly base for up to date on
procurement plan, participate in programs operations weekly meeting, support in promoting organizational
values and standard operational procedures in various areas, Anticipating mission needs and supply chain
operational process requirements and offering alternatives and advice; and evaluating, redesigning and
implementing logistics processes for mission support in line with SC policies, processes, systems and
procedures in cooperation with programs, on time project services or items delivery, conduct vendor
performance review, cost reduction strategy.

Company industry:
Non-profit Organization
Job role:
Logistics and Transportation

Country Logistics Manager

October 2012 - January 2013

Save the Children International

Amman, Jordan

October 2012 - January 2013

• Managed logistics for major donor-funded programs (UN agencies, WB, ECHO, JICA),
ensuring compliance and timely delivery.
• Reduced costs and improved vendor performance through strategic supplier
management.

Company industry:
Non-profit Organization

HUMAN RESOURCES AND FINANCE MANAGER

September 2008 - October 2012

DOCTORS WITHOUT BOARDERS

Baghdad, Iraq

September 2008 - October 2012

• Supported Iraq hospitals program (in cooperation with Iraqi Ministry of Health & MSF):
- Developed financial policies, procedures, and guidelines
- Streamlined budgets
- Established HR planning & training for Iraqi staff capacity building
• Managed general accounting functions:
- Supported BooX, bookkeeping, payroll, and HR
- Prepared monthly reports
- Controlled expenses
- Provided timely reports for project planning & decision-making
• Ensured financial accountability:
- Managed cash & bank accounts following standards & guidelines
- Maintained accessible project/contract files
- Implemented accounting & project codes
- Computed monthly field closure reports (submitted to HQ)
- Maintained project tracking systems
- Analyzed discrepancies & provided corrective actions

Company industry:
Non-profit Organization
Job role:
Support Services

HR & Finance Manager

January 2008 - October 2012

Doctors Without Borders (MSF)

Baghdad, Iraq

January 2008 - October 2012

• Led HR and financial management, ensuring compliance, strong internal controls, and
audit readiness.
• Strengthened recruitment, performance systems, and financial reporting in complex
operational setings.

Company industry:
Non-profit Organization

Education

CHARISMA University

September 2023

September 2023

Master's degree, International relations and Cultural Diplomacy

United States

Charisma University

January 2022

January 2022

Master's degree, International Relations

United States

The Open University

January 2009

January 2009

Bachelor's degree, ENGLISH LITERATURE

United Kingdom

The Open University / UK /

The Open University

January 2009

January 2009

Bachelor's degree, English Literature

United Kingdom

Cambridge International College

January 2008

January 2008

Diploma, DIPLOMA, INTERNATIONAL DIPLOMA IN HUMAN RESOURCES MANAGEMENT

United Kingdom

Cambridge International College

January 2008

January 2008

Bachelor's degree, Human Resources

Jordan

Sharjah Police College

January 1996

January 1996

Higher diploma, DIPLOMA, SAFETY AND SECURITY DIPLOMA

United Arab Emirates

Sharjah Police College

January 1996

January 1996

Bachelor's degree, Defence And Security

United Arab Emirates

Algonquin College

January 1993

January 1993

High school or equivalent, DIPLOMA, INSTRUMENTATION ENGINEERING TECHNICIAN

Canada

Algonquin College

January 1993

January 1993

Bachelor's degree, Electromechanics And Computer Systems

Canada

Mutanabi

January 1989

January 1989

High school or equivalent, science

United Arab Emirates

Skills

HR Management
Expert
HR Management
Expert
International Logistics
Expert
International Logistics
Expert
HR Strategy
Expert
HR Strategy
Expert
Finance Operations
Expert
Finance Operations
Expert
Business Acumen
Expert
Business Acumen
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
PLANNING
Expert
PLANNING
Expert
BOOST (C++ LIBRARIES)
Expert
BOOST (C++ LIBRARIES)
Expert
PROCUREMENT
Expert
PROCUREMENT
Expert
BUDGETING
Expert
BUDGETING
Expert
CASH FLOW MANAGEMENT
Expert
CASH FLOW MANAGEMENT
Expert
APPRAISALS
Expert
APPRAISALS
Expert
BOOKKEEPING
Expert
BOOKKEEPING
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
PROFIT
Expert
PROFIT
Expert
FINANCE
Expert
FINANCE
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
FINANCIAL ACCOUNTING
Expert
FINANCIAL ACCOUNTING
Expert
FORECASTING
Expert
FORECASTING
Expert
FORMS
Expert
FORMS
Expert
INTERPRETATION
Expert
INTERPRETATION
Expert
PERSONNEL
Expert
PERSONNEL
Expert
HR Management
Expert
HR Management
Expert
International Logistics
Expert
International Logistics
Expert
HR Strategy
Expert
HR Strategy
Expert
Finance Operations
Expert
Finance Operations
Expert
Business Acumen
Expert
Business Acumen
Expert
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FRAUD INVESTIGATION
Intermediate
FRAUD INVESTIGATION
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Occupational Safety & Health Certification (OSHA)
Training of Trainers (ToT)
Certified International Sourcing Manager (CISM)
Certified International Procurement Manager (CIPM)
Governance, Risk, and Compliance Professional (GRCP)
Certified Fraud Examiner (CFE)
OSHA
Certified International Procurement Manager
Governance, Risk and Compliance Expert
CFE

Hobbies

  • Fishing