Kanishka Silva

worked as a waiter in serving food and beverages
Provided friendly and professional customer service
Helped maintain cleanliness and hygiene standards
Supported daily café operations and teamwork

Greet and interact with customers, ensuring excellent service and customer satisfaction.
Take customer orders accurately and relay them to the bar or kitchen.
Prepare and serve beverages, including alcoholic and non-alcoholic drinks, following recipes and
standards. Maintain cleanliness and organization of the bar area, including restocking supplies.
Learn and follow safety and hygiene regulations, including proper handling of alcohol and glassware.
Handle payments, operate the point-of-sale system, and provide receipts to customers.
Develop knowledge of the menu, including ingredients, drink pairings, and specials.
Address customer inquiries and complaints in a professional and courteous manner.
Work as part of a team to ensure smooth operations and timely service.

Counseling students : provide guidance on study aboard options, universities, courses, and visa requirements.
Document verification: Ensure all necessary documents like admission letters, financial proofs, and academic records are
correct.
Visa application process: Assist students in filling out visa applications, arranging interviews, and ensuring all criteria are
met.
Follow-up on applications: Track the status of visa applications and maintain regular communication with students about
any additional requirements.
Training: Train new staff on visa procedures, counseling techniques, and client service.
Stay updated on visa policies: Ensure that all staff and students are aware of the latest visa regulations, embassy rules, and
documentation updates.
Generate reports: Track visa success rates, application numbers, and conversion rates for analysis and presentation to senior
management.