أسامه الراجحي

• Supported Governance, Risk, and Compliance (GRC) activities in alignment with internal policies and procedures, gaining
exposure to the National Cybersecurity Authority (NCA) Essential Cybersecurity Controls (ECC) and the Saudi Personal
Data Protection Law (PDPL).
• Contributed to preparing and updating compliance documentation (policies, procedures, and working guidelines).
• Assisted in collecting and analyzing information for risk assessments and remediation follow-up.
• Coordinated with stakeholders to support adherence to controls and requirements, including foundational NCA and PDPL
concepts.
• Supported periodic reporting and follow-up activities related to risk and compliance.

• Provided end-user technical support, diagnosing and resolving hardware and software issues across the organization.
• Managed technical support tickets, performed troubleshooting, and closed issues within target service-level timelines.
• Configured and maintained workstations, installing and updating applications to meet evolving business needs.
• Supported daily IT operations to ensure service continuity and minimize downtime.
• Documented recurring technical issues and recommended process improvements to reduce repeat incidents.