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Manar Alall, Administration Secretary

Manar Alall

Administration Secretary·Doha Academy School

Jordan

Bachelor's degree, Applied English

Work experience

Total years of experience: 6 years, 8 months

Administration Secretary

September 2025 - January 2026

Doha Academy School

Doha, Qatar

September 2025 - January 2026

Achieved 100% accuracy in managing high-integrity student files and confidential academic records

for IGCSE & AS Level certifications.
Streamlined administrative flow by providing strategic secretarial support, ensuring zero downtime in
daily school operations.
Enhanced stakeholder satisfaction by acting as the primary liaison for parent-administration
inquiries, resolving 100% of progress-related issues effectively.

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Sales Executive

January 2024 - August 2025

Safety Rental Car

Doha, Qatar

January 2024 - August 2025

sales presentations.
Optimized profit margins by mastering negotiations for pricing, financing, and trade-in options.
Ensured 100% policy compliance across the full contract lifecycle and documentation management.

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Customer Services & Call Center

March 2022 - December 2023

Ooredoo Qatar

Doha, Qatar

March 2022 - December 2023

Generated QAR 7, 500+ in additional monthly revenue through successful upselling of premium

telecom services.
Maintained a 95% First Call Resolution (FCR) rate while managing over 80 daily customer
interactions.
Secured top-tier Quality Assurance scores by resolving complex technical and billing discrepancies
with high precision.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Sales Executive

November 2021 - July 2022

SIMEX Group - Rent Solutions

Doha, Qatar

November 2021 - July 2022

Consistently met aggressive sales targets by identifying high-quality leads through cold calling and

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Reception Supervisor

January 2021 - September 2021

Oryx Hotel

Aqaba, Jordan

January 2021 - September 2021

• international hospitality standards.
Maximized guest occupancy through efficient daily front-desk oversight and cross-departmental
coordination.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Sales Executive & Service Point

May 2019 - December 2020

DHL Express

Aqaba, Jordan

May 2019 - December 2020

• accounts.
Strengthened client retention by resolving complex shipment issues and managing the end-to-end
order process with precision.

Company industry:
Distribution, Supply Chain & Logistics

Education

University of Jordan

February 2022

February 2022

Bachelor's degree, Applied English

Jordan

GPA (rating): Very good

GPA (rating): Very good

Ammon Applied University College

January 2017

January 2017

Diploma, Hotel Management And Tourism

Jordan

GPA (rating): Excellent

GPA (rating): Excellent

Skills

Sales Strategy
Expert
Sales Strategy
Expert
Market Analysis & Competitor Intelligence
Expert
Market Analysis & Competitor Intelligence
Expert
Records Management
Expert
Records Management
Expert
CRM (Customer Relationship Management)
Expert
CRM (Customer Relationship Management)
Expert
Logistics & Supply Chain Coordination
Expert
Logistics & Supply Chain Coordination
Expert
Customer Service Excellence
Expert
Customer Service Excellence
Expert
Lead Generation
Expert
Lead Generation
Expert
B2B Sales & Negotiating
Expert
B2B Sales & Negotiating
Expert
Upselling & Revenue Generation
Expert
Upselling & Revenue Generation
Expert
ISAM & Speed Systems
Expert
ISAM & Speed Systems
Expert
Microsoft Office Suite: (Word, Excel, Outlook, PowerPoint)
Expert
Microsoft Office Suite: (Word, Excel, Outlook, PowerPoint)
Expert
Administrative Support
Expert
Administrative Support
Expert
Opera PMS
Expert
Opera PMS
Expert
Quality Assurance
Expert
Quality Assurance
Expert

Languages

English
Expert
Turkish
Beginner
Arabic
Native Speaker

Training and Certifications

Certifications
Certificate of Participation
WORLD ASSOCIATES, AQABA
Oct 2013
Show credentials
English Access Microscholarship Program
U.S. EMBASSY AMMAN
Mar 2012
Show credentials