Hillary Frattini

• Managed end-to-end sales/leasing transactions from lead to closing.
• Prospected and qualified leads; built and maintained a strong pipeline.
• Conducted viewings and negotiated offers to secure deals.
• Advised clients on pricing, market trends, and comparable analysis.
• Coordinated documentation, compliance, and handover with all parties.
• Updated CRM and produced performance reports/KPIs.

• Managed end-to-end sales/leasing transactions from lead to closing.
• Prospected and qualified leads; built and maintained a strong pipeline.
• Conducted viewings and negotiated offers to secure deals.
• Advised clients on pricing, market trends, and comparable analysis.
• Coordinated documentation, compliance, and handover with all parties.
• Updated CRM and produced performance reports/KPIs.

• Guided clients through application processes for International Awards.
• Moderate meetings and facilitated customer satisfaction.
• Generate captivating content for the blog and website.
• Proofread and edited official documents.
• Craft official press releases for the International Awards branch.
• Assist in coordinating virtual events and in-person ceremonies.
• Host and public speaker for event and ceremonies.
• Improve the marketing strategy by revolutionising the media channels, introducing a monthly newsletter,
refining and streamlining email campaigns, and streamlining the International Awards application
process.
• Utilized document management system to organize company files, keeping up-to-date and easily
accessible data.
• Managed multiple projects simultaneously ensuring timely completion within budget constraints.
• Evaluated existing systems and processes against industry best practices to enhance efficiency.

• Provide writing services including newsletters, magazine and journal articles, essays, blog posts, emails,
website content, speechwriting, etc.
• Perform writing and content generation for businesses in fields like tech, beauty, transport,
telecommunication, agriculture, healthcare, news media, renewable energies, and lifestyle.
• Research concepts and target audiences, study trends and competitive environments to deliver relevant
content.
• Develop or research and elaborate on topics as requested by clients.
• Communicate and collaborate with clients to refine concepts, recommend practices, and brainstorm
ideas for satisfaction.
• Adapt content to the tone and approach requested by clients for effective and impactful delivery.
• Work with magazine editors to research content, employ collaborators, and proofread articles and
documents.

• Train new recruits and agencies on our services and products.
• Recruit new agencies and strengthen client relationships.
• Channel sales and marketing efforts to enhance business growth.
• Oversee a team of 10, assisting them with agency and client meetings, and integrating them with the rest
of the team.
• Collaborate with the software development team to update CRM software.
• Automate agency registration and KYC processes.
• Introduce KPIs for agencies, agents, and relationship managers.
• Streamline performance analytics to improve overall efficiency.
• Enhance CRM usage to boost performance and customer satisfaction.
• Coordinate internal events such as company iftar gatherings and new project launches.
• Assist in the organization of roadshows in the UK and India and attend them as a sales representative.
• Attend tradeshows and conferences to network with potential clients.

• Manage inbound calls in Italian, English, Spanish, and Portuguese.
• Edit, proofread, and revise official correspondence for the company.
• Coordinate written correspondence via OTRS.
• Draft professional e-mails, adjusting tone to suit the nature of the inquiry.
• Handle the majority of business e-mail replies as the recognised professional correspondent.
• Demonstrate the fastest and most accurate e-mail response rates, benefiting the team.
• Handle questions efficiently and input data into Amadeus systems.
• Establish positive customer relationships and resolve services professionally.
• Develop and maintain relationships with key management personnel.