Akshay Varma

• Lead and supervise a team of 13 associates across inbound warehouse operations.
• Manage the daily receipt of approximately 5, 500 SRNs through accurate item-level receiving processes.
• Oversee loading and unloading activities to ensure smooth workflow, operational efficiency, and safe handling practices.
• Verify and process COD (Cash on Delivery) customer collection items, ensuring accuracy and completeness.
• Conduct manual checks of Click & Collect orders to prevent missing customer orders and improve service levels.
• Perform product pricing activities, including applying sale and non-sale price labels according to system requirements.
• Collaborate with RLM and cross-functional teams to resolve receiving, inventory, and system-related issues.
• Monitor team performance and provide continuous guidance to improve receiving accuracy and reduce stock damage.
• Prepare and submit daily SED (Short, Excess & Damage) reports based on ASN (Advance Shipment Notice) reconciliation.
• Investigate and report inventory discrepancies, including short, excess, wrong, damaged, and dirty items.
• Coordinate with warehouse teams to resolve inventory issues and maintain stock integrity.
• Contribute to inventory accuracy through item-level receiving and detailed stock verification processes.
• Support stock take activities by maintaining accurate inventory records and reconciliation.
• Consistently achieved shrinkage performance of 0.17%, exceeding the company target of 0.18%.
• Achieved 56% receiving accuracy, surpassing the operational target of 54%.
• Maintained 100% on-time submission of critical operational reports and inventory updates.

• Planned and managed technician schedules and service appointments for commercial clients, ensuring full service coverage with zero lapses in operational
continuity.
• Maintained a comprehensive provider and client database, conducted quality control checks, and tracked service delivery performance metrics.
• Handled all client communication including inbound calls, email inquiries, and in-person meetings, resolving issues efficiently and escalating complex cases
to management when needed.
• Built and sustained strong relationships with service providers and third-party logistics partners, contributing to a growing and loyal client base.
• Prepared client activity reports, documented complaints, and tracked resolution timelines to support management decision-making.
• Maintained strong client relationships and ensured service quality standards

• Managed end-to-end procurement of technical goods and services for industrial operations, ensuring timely delivery and cost-effective sourcing.
• Evaluated and shortlisted suppliers based on pricing, product quality, and contract terms; negotiated purchase agreements that reduced procurement costs
by identifying best-value vendors.
• Issued and tracked purchase orders, coordinated shipment schedules, and facilitated customs clearance to ensure smooth inbound logistics.
• Ensured timely delivery through supply chain coordination
• Negotiated contracts to achieve cost savings and quality improvements

• Managed the full procurement lifecycle for auto accessories, sourcing from both domestic and international vendors while maintaining quality and cost
standards.
• Prepared purchase orders, monitored inventory levels, and scheduled inbound logistics to align stock availability with project and sales timelines.
• Resolved supply chain issues including quality disputes, shipment delays, and vendor discrepancies, ensuring minimal disruption to operations.
• Evaluated purchase orders against SKU and packaging guidelines and coordinated with suppliers to correct order discrepancies and shipment shortages.
• Analyzed operational data to identify improvement opportunities
• Maintained strong client relationships and ensured service quality standards

• Supported end-to-end client service delivery for commercial printing operations, managing client accounts and resolving service inquiries.
• Achieved a 95% client satisfaction rate by addressing complaints promptly and implementing improved feedback and follow-up processes.
• Increased customer retention by identifying service gaps and proposing process improvements that enhanced the overall client experience.