عبدالرحمن الشتوي

• Ensure compliance with SOPs, safety standards, and contractual KPIs.
• Oversee fleet movement, headway adherence, trip completion, service regularity.
• Dispatch/reallocate resources in real time based on demand, incident impact, and route constraints to protect
safety and guests experience.
• Analyze operational data (ridership, trips, delays, incidents) and convert it into actionable insights.
• Coordinate real-time responses during any disruptions with stakeholders, field teams, security, and safety.
• Improve operational efficiency through process optimization and performance tracking.

• Operated in a live, shift-based operations environment, monitoring airside status and service continuity and
taking dynamic, time-critical decisions to protect safety and operational flow.
• Managed real-time incident/accident intake, emergencies handling with the necessary coordination with the
relevant stakeholders under the Aerodrome and GACA Policies and Procedures.
• Maintained operational risk assessment and a control-room risk register, tracking mitigations, ownership, and
closure evidence to support compliance and continuous improvement of operations.
• Conducted inspections and assessed RWY/TWY conditions to support safe and effective operations.
• Produced, documented, analyzed, and evaluated all operations activities& Stats per shift