Radwa Mohamed

• Delivered front-line customer support and handled client inquiries and follow-ups.
• Updated internal systems and CRM records with client and operational data.
• Maintained data accuracy, consistency, and confidentiality.
• Prepared reports and supported KPI tracking.
• Coordinated with internal departments to resolve issues and complete requests.

• Supported branch operations and administrative coordination.
• Updated internal records and systems related to operations and clients.
• Handled customer communication, service quality follow-ups, and basic reporting.

• Monitored service quality and evaluated performance against standards and KPIs.
• Reviewed CRM and system data, prepared quality reports, and provided improvement feedback.

• Handled escalations, ensured service standards, and reported KPIs.
• Followed up on customer and operational data through CRM and internal systems.
• Supported team performance, training, and onboarding.