Mohamed Shad

• Supervised daily HoReCa operations coordinating Sales, Warehouse, Procurement, Accounts, and Delivery
departments.
• Managed end-to-end order lifecycle through Zoho CRM and Axolon ERP systems.
• Oversaw dispatch management, delivery scheduling, and route allocation ensuring on-time execution.
• Generated, reviewed, and approved LPOs, invoices, delivery notes, and compliance documentation.
• Coordinated accountancy support including payment follow-ups and transaction reconciliation.
• Registered, tracked, and resolved customer complaints within ERP system ensuring timely closure.
• Acted as escalation point for operational and interdepartmental issues.
• Monitored warehouse productivity and ensured KPI adherence.
• Implemented quality control measures reducing operational discrepancies.
• Prepared operational, inventory, and expense reports for senior management.
• Trained staff on CRM usage, dispatch module, invoicing, and complaint handling process.

• Developed and maintained strong long-term relationships with key and strategic clients
• Identified customer requirements and delivered tailored product and pricing solutions
• Negotiated pricing structures, payment terms, and contracts to secure profitable deals
• Conducted market research to analyze industry trends, competitor activity, and customer behavior
• Prepared and submitted quotations, sales contracts, weekly and monthly performance reports
• Demonstrated deep product knowledge to resolve client concerns and enhance customer
confidence
• Strong Team Player with Multitasking Ability and stakeholder management across multipli Locations

• Generated new business leads and converted prospects into long-term customers
• Conducted regular client visits to assess needs and promote company products and services
• Negotiated contracts, obtained deposits, and managed balance payment collections
• Resolved customer complaints promptly while maintaining high service satisfaction levels
• Maintained accurate CRM records and ensured proper documentation of all transactions

• Served as primary point of contact for customer inquiries and service requests
• Addressed customer complaints with professionalism, empathy, and timely resolution
• Coordinated with internal departments to resolve complex or escalated issues
• Maintained accurate documentation of customer interactions within CRM systems
• Collected customer feedback to support service improvement initiatives