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Hisham Khasawneh, Debt Negotiator

Hisham Khasawneh

Debt Negotiator·Clarity Debt Resolution| WUDUH

Jordan

Bachelor's degree, Accounting

Work experience

Total years of experience: 11 years, 1 months

Debt Negotiator

September 2024 - Present

Clarity Debt Resolution| WUDUH

Amman, Jordan

September 2024 - Present

• Contact creditors, collection agencies, and attorneys to negotiate reduced settlements for delinquent
accounts.
• Review financial documentation to determine eligibility for debt settlements.
• Maintain accurate records and exceeded monthly KPIs set by management.
• Handle client and creditor communications via email and phone on time.
Company industry:
Financial Services
Job role:
Accounting and Auditing

Customer Service Representative

July 2016 - September 2024

Queen Alia International Airport

Amman, Jordan

July 2016 - September 2024

• Managed foreign currency exchange transactions for over 40 currencies.
• Informed customers about exchange rates and verified transaction validity.
• Trained new employees on money exchange procedures and cash drawer handling.
• Selected for an international assignment in the Istanbul branch as a tutor.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Fixed Asset Clerk|

June 2012 - July 2013

Bank of Jordan

Amman, Jordan

June 2012 - July 2013

• Maintained records of fixed assets and assisted in inventory control.
• Supported the finance team in auditing and data entry tasks.
Company industry:
Banking
Job role:
Accounting and Auditing

Education

Yarmouk University

June 2011

June 2011

Bachelor's degree, Accounting

Jordan

Skills

CASH MANAGEMENT
Intermediate
CASH MANAGEMENT
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CURRENCY EXCHANGE
Intermediate
CURRENCY EXCHANGE
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

Arabic
Beginner
English
Beginner

Training and Certifications

Certifications
Computer Skills
How to Deal with Customers
Customer Service Skills