Olga Frolova

• Driving high-value client acquisition across UAE corporate structuring, residency, and international
expansion solutions, working with entrepreneurs, HNWIs, and global investors
• Owning the full sales cycle end-to-end — from strategic advisory and needs analysis to deal structuring,
negotiation, and closing
• Positioning complex corporate solutions in a consultative manner, translating regulatory, banking, and
structuring frameworks into clear commercial value for clients
• Consistently converting high-intent leads into long-term clients through trust-based relationship building
and solution-driven sales approach
• Developing strategic partnerships with free zones, banks, and professional service providers to unlock
new revenue channels and strengthen market positioning
• Leading commercial discussions on multi-service engagements, including company formation, banking,
residency, and cross-border structuring
• Acting as a key interface between clients and internal operations to ensure seamless execution and
premium client experience
• Identifying market opportunities and adapting sales strategies in response to regulatory shifts, banking
requirements, and global business trends

• Led B2C, B2B sales and market expansion efforts for a portfolio of 25+ luxury hotels across Asia, the
Middle East, and the Indian Ocean. Focused on growing presence in CIS markets through strategic client
engagement and high-level partnerships.
• Spearhead sales through a network of professional partners to consistently meet and exceed revenue
targets across CIS markets.
• Developed regional sales strategies, increasing bookings and brand visibility.
• Identified new revenue channels and consistently exceeded sales targets.
• Proactively manage incoming leads, conduct follow-ups, and convert high-potential inquiries into long
term clients.
• Engage directly with clients and partners to resolve issues related to service delays, rejections, or
escalated queries, ensuring satisfaction and trust retention.
• Devise and implement strategic business development plans, identify new revenue streams, and onboard
qualified professional partners.
• Schedule and lead meetings with both new and existing professional partners; regularly travel
internationally for face-to-face engagements.
• Collaborate cross-functionally with marketing, finance, and operations to align client communications,
optimize proposal accuracy, and ensure transparency.
• Stay informed of changes in regulations and industry policies affecting clients eligibility and service terms.
• Actively participate in training and development sessions to enhance performance and service delivery
standards.

• Designed and executed customer service action plans and in-house training modules to boost
productivity.
• Managed forecasting, order processing, and parts inventory optimization across regional partners.
• Reduced partner order processing time by 20% through automation and data-driven accuracy
improvements.
• Enhanced forecast reliability by 15% via analytics-based inventory control and parameter tuning.
• Collaborated with Sales, Planning, Service Tracking, and Warranty teams to ensure service consistency.
• Oversaw KPI monitoring, performance reporting (daily/weekly/monthly), and internal audits.
• Built and maintained strong relationships with existing clients; developed new business opportunities.
• Handled escalations, root-cause analysis, and pending service order reconciliation.
• Planned and managed inventory surplus reduction through effective relocation strategies.
• Contributed to continuous improvement of service processes based on customer feedback and metrics.

• Coordinated 30+ international training events and medical congresses across the EMEA region.
• Contributed to 10% regional revenue growth by implementing strategic client relationship initiatives.
• Provided end-to-end support to the Area Manager for Eastern Europe and the Middle East, encompassing
sales forecasting, strategic business development, and key client engagement planning.
• Managed logistics and execution of surgeon trainings and international congresses, ensuring full
compliance with internal protocols and industry regulations.
• Oversaw cross-functional back-office operations including contract management, marketing campaigns,
regulatory affairs, and legal documentation support.
• Maintained and expanded client databases while improving brand visibility through targeted
communications and professional presentations.
• Built and nurtured strong relationships with high-level stakeholders by delivering customized solutions
aligned with regional market demands.