Sachin Suraj

Supported B2B sales efforts for industrial labelling solutions across manufacturing, logistics, and healthcare sectors.
Assisted in exploring new business opportunities by engaging with SMEs and enterprise clients throughout UAE.
Facilitated client meetings, conducted requirement analysis, and demonstrated solutions effectively.
Coordinated with suppliers for technical recommendations and alignment of products.

Investigate and process customer appeals regarding Penalty Charge Notices (PCNs), ensuring compliance with local council
policies and statutory regulations. Analyse evidence provided by motorists and make decisions on parking disputes based on
fairness and relevant legal frameworks.
Provide detailed and accurate written responses to customer appeals, maintaining a professional tone and clarity. Collaborate
with internal teams and external stakeholders to resolve complex cases effectively.
Ensure timely and efficient handling of appeals, meeting service level agreements (SLAs). Utilise case management systems to
record, track, and process appeals with accuracy and attention to detail.

Submitted student performance reports to management for assessment. Demonstrated strong problem-solving skills in various
situations.
Had a successful eight events, with a minimum of 50 participants, to improve the relationship between the property and
students.

Coordinate and plan various events, including marathons, trail runs, and develop event timelines, ensuring all tasks are
completed within deadlines.
Demonstrate flexibility in handling unexpected challenges, finding effective solutions on the spot to adapt under any changing
circumstances, and making real-time decisions to ensure the success of events.

Provide critical pre-arrival medical advice and support to emergency callers, ensuring calm and clear communication.
Collaborate with paramedics, dispatchers, and other emergency personnel to coordinate timely and effective responses to
emergencies. Utilise advanced triage systems to prioritise emergency calls, ensuring high-risk cases receive immediate attention.
Maintain detailed and accurate records of all calls and interventions, ensuring compliance with legal and organisational
standards. Demonstrate strong problem-solving abilities and resilience in high-pressure situations, ensuring optimal outcomes
for patients.

Management of stocks within set minimum and maximum levels to serve customers without overextending finances, with
extraordinary organisational skills and a quick ability to adapt to any given situation.
Planned logistical operations for safe transportation, storage and sale of goods.
Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.

Managing three kiosks within the stadium, as well as up to thirty staff members, in maintaining all the logistics. Handling stock
control and conflict management skills with at least 3, 000 customers per kiosk.
Strong communication skills to articulate information clearly and professionally, and team collaboration to enhance overall
service delivery.
Handled crisis situations effectively, minimising impact on business operations. Fostered client relationships, leading to
increased brand loyalty.

Recruited and trained staff for event-specific functions. Oversaw budgeting, booking, vendor negotiations, and event logistics
across international projects.
Managed event paperwork, contracts, and team assignments for high-profile music and comedy shows.
Experience with both in-person and remote coordination for Dubai, Manchester, and London-based events.
Coordinated event booking activities seamlessly with international logistics and management expertise.