Jlayel Hadir

- Managed and grew a portfolio of 100+ high-value accounts, overseeing the full lifecycle from acquisition to retention
- Negotiated contracts, payment plans, and commercial agreements, ensuring 100% accuracy and compliance
- Maintained Salesforce CRM with complete account data, pipeline tracking, and structured follow-up actions
- Resolved complex account escalations with professionalism, protecting long-term relationships and revenue performance
- Drove revenue growth and repeat business through personalised engagement and strategic upselling initiatives

- Directed daily store operations, team performance, and service standards across a high-volume luxury retail environment
- Analysed KPIs including revenue, average transaction value, and conversion rates to drive data-informed decisions
- Implemented customer experience strategies, increasing retention and conversion rates by 50%
- Supervised inventory management, stock accuracy, and operational efficiency across all store departments
- Produced weekly and monthly performance reports supporting senior management's business planning and strategy
- Trained and coached front-line team members to deliver consistent premium service and achieve sales targets

- Directed international B2B account portfolios across GCC, Europe, and the USA markets, driving growth and retention
- Negotiated and closed high-value commercial contracts with senior stakeholders across diverse international markets
- Streamlined operational workflows, increasing efficiency by 25% through structured process redesign initiatives
- Coordinated full account lifecycle, including onboarding, contract management, and multi-stakeholder follow-up
- Generated qualified new business pipeline through targeted digital outreach and strategic engagement campaigns
- Expanded market presence by establishing long-term partnerships across three international regions