Antony Maina

Managed executive calendars, meetings, and travel arrangements.
Prepared professional correspondence, reports, and business documents.
Maintained confidential files and company records with exceptional accuracy.
Coordinated communication between executives, clients, and stakeholders.
Managed office administration, digital filing and petty cash.

• Accomplished efficient executive scheduling and client support operations
by managing 50+ monthly executive travel bookings with 98% scheduling
accuracy through proactive coordination and attention to detail.
• Improved customer satisfaction and stakeholder communication by serving
as the primary point of contact for high-value clients and resolving complex
reservation and travel-related issues professionally.
• Reduced service delays and improved operational efficiency by
coordinating with cross-functional departments to streamline workflows and
prioritize urgent executive requests.
• Maintained 100% confidentiality compliance by handling sensitive
customer records, executive correspondence, and digital documentation
using CRM systems and secure record-keeping procedures.
• Strengthened office administration functions by preparing reports,
managing executive correspondence, maintaining accurate records, and
supporting day-to-day administrative operations.
• Increased onboarding efficiency and team productivity by mentoring
colleagues on reservation systems, communication standards, and workflow
procedures.
• Improved travel coordination accuracy and service excellence by utilizing
Sabre GDS and reservation systems to manage high-volume itinerary
changes and booking modifications.