Ibrahim Ismail

Conduct outbound sales calls to previous, inactive, and potential customers using leads.
Drive customer activation and re-subscription by presenting tailored offers and value-based solutions.
Manage a high-volume pipeline of warm and cold leads, consistently meeting daily and monthly activation targets.
Use consultative selling techniques to understand customer needs and overcome objections effectively.
Re-engage lapsed customers, increasing conversion and retention rates through targeted outreach strategies.
Maintain accurate CRM records, tracking customer interactions, outcomes, and follow-up actions.
Collaborate with internal teams to improve campaign performance and optimize lead conversion efciency.
Deliver strong customer experience while balancing sales targets, compliance standards, and call quality metrics.

Led a team of 6 SMEs, improving customer satisfaction scores by 20% within 2 months through targeted huddles and
performance reviews.
Led a team of 6 SMEs, improving daily activities and governing on performance, tardiness to reach highest levels of
efciency and effectiveness.
Exceeded quarterly sales targets by 25% through strategic upselling and cross-selling techniques.
Led a team of 6 SMEs to exceed quarterly sales targets by 25% through strategic planning and effective coaching.

Selected to be a supervisor that led to increase in sales performance, customer satisfaction and more revenue by
increasing sales closing rate.
Resolved over 900 customer inquiries weekly through a multi-channel support system, achieving a 95% customer
satisfaction rating.
Managed a new sales techniques that improved team closing rates by 30%, utilizing the latest sales enablement tools.
Led a team of 12 employees to achieve a 20% increase in productivity through the implementation of lean manufacturing
principles.
Led a team of 12 employees achieving a 90% customer satisfaction rate as measured by surveys.
Enhanced Customer Satisfaction: Increased customer satisfaction scores by 40% by implementing streamlined support
processes and personalized service strategies.
Reduced average resolution time by 20% through effective team training and workfow optimization.
Conducted huddles sessions on advanced customer service techniques, boosting team performance and engagement.
Coached team members to achieve sales, surveys, AHT and transfers.

Handled 125 inquiries weekly, achieving a 95% satisfaction rate on frst contact.
Delivered personalized support, boosting customer satisfaction scores.
Communicated complex product details clearly, leading to a increase closing rate & follow-up calls or increased sales
efciency.
Successfully de-escalated 30% of customer complaints, maintaining a professional and empathetic approach.
Assisted new team members by sharing best practices, improving overall metrics efciency.
Partnered with cross-functional teams to resolve complex customer issues, ensuring seamless service delivery.
Experience in CRM Tools

Managed relationships with B2B service providers (contractors and maintenance companies), driving platform engagement
and repeat business.
Acted as the main point of contact between business clients and customers, ensuring successful deal execution and
service completion.
Supported onboarding and activation of new service providers, increasing platform supply and service availability.
Identifed customer needs and matched them with suitable vendors, contributing to higher conversion of service requests
into completed jobs.
Handled objections, complaints, and escalations, helping retain business clients and maintain service continuity.
Collaborated with internal teams to improve response time and service quality, enhancing customer satisfaction and
retention rates.