Marco Hanna

• Broker & Partner Acquisition: Identify and onboard new real estate agencies and independent brokers to the developers
network.
• Market Expansion: Research and enter new local or international markets to attract high-net-worth investors.
• Deal Structuring: Negotiate and define terms for new partnerships, cooperation agreements, or bulk investment deals.
• Strategic Networking: Attend trade shows, exhibitions, and industry forums to build a pipeline of potential corporate and
individual clients.
• Project Promotion: Deliver high-impact presentations to agencies to build top-of-mind awareness for new off-plan or ready
projects.
• Competitive Analysis: Monitor competitor pricing, marketing tactics, and launch strategies to adjust the developers growth
plans.

• Assisted clients in buying, selling, and renting residential and commercial properties.
• Conducted property inspections, prepared documentation, and facilitated smooth transaction processes.
• Collaborated with property developers to promote new projects and achieve sales targets.
• Conducted thorough market research to provide clients with accurate property valuations and investment insights.
• Developed and maintained a portfolio of properties, implementing effective marketing strategies to increase visibility.
• Advised clients on legal and financial aspects of real estate transactions, ensuring compliance with RERA regulations.
• Built and nurtured strong relationships with clients, developers, and industry professionals.

A. Customer Service & Sales:
• Providing high-level customer service, and Building customer loyalty.
• Answer customer inquiries, and provide accurate and timely information about products, services, rates, and policies.
• Cross-selling and up-selling bank products (loans, credit cards, insurance, etc.)
• Resolve customer complaints in a professional and efficient manner.
• Complete daily reports of transactions and customer interactions.
• Understanding standard bank transactions, as well as common products and services.
• Process customer transactions such as deposits, transfers, loan payments, and check cashing.
B. Compliance:
• Undertaking the day day-to-day tasks assigned to Compliance.
• Administering anti-money laundering guidelines.
• Managing KYC documentation and ensuring compliance with statutory regulations.
• Answering queries and provide advice and guidance as and when requested, on Regulatory and AML matters from staff.
• Monitoring high-value fund transfers and remittances, identifying suspicious transactions and adhering to the banks
surveillance policy.
C. Operations:
• Open new customer accounts and process related paperwork.
• To collect daily Debit/Credit card and NETS payment and miscellaneous expenses.
• To collect Agent Correspondent Bank charges by debit customers account.
• To prepare the Forex transaction given by our corporate customer.
• To process daily Inward and Outward Cheque Clearing and Returned cheques.