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Ibrahim  Hassan , Sales Associate

Ibrahim Hassan

Sales Associate·Borders Almaya Group

United Arab Emirates

Bachelor's degree, Business Administration And Hospitality Management

Work experience

Total years of experience: 11 years, 6 months

Sales Associate

January 2022 - Present

Borders Almaya Group

Dubai, United Arab Emirates

January 2022 - Present

Optimize individual and team sales performance by implementing innovative sales strategies and
fostering a results-driven environment.
Elevate customer satisfaction by assessing unique needs and delivering customized product and service
solutions.
Propel revenue growth through persuasive communication, strategic upselling, and seamless cross-selling
of complementary offerings.
Surpass established sales benchmarks on a consistent basis through meticulous planning, proactive
execution, and continuous performance refinement.
Conduct in-depth product presentations to enhance customer understanding and confidence in purchase
decisions.
Collaborate with management to develop promotional strategies, inventory plans, and sales forecasts,
ensuring alignment with company objectives.

Company industry:
Retail & Wholesale

Customer Service Representative

January 2022 - Present

Borders Almaya Group

Dubai, United Arab Emirates

January 2022 - Present

Optimize individual and team sales performance by implementing innovative sales strategies and
fostering a results-driven environment.
Elevate customer satisfaction by assessing unique needs and delivering customized product and service
solutions.
Propel revenue growth through persuasive communication, strategic upselling, and seamless cross-selling
of complementary offerings.
Surpass established sales benchmarks on a consistent basis through meticulous planning, proactive
execution, and continuous performance refinement.
Conduct in-depth product presentations to enhance customer understanding and confidence in purchase
decisions.
Collaborate with management to develop promotional strategies, inventory plans, and sales forecasts,
ensuring alignment with company objectives.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Service Representative

January 2020 - January 2021

Carrefour Market

Alexandria, Egypt

January 2020 - January 2021

Provided outstanding customer service by addressing inquiries promptly and managing customer
requests with precision and professionalism.
Guided customers in identifying their needs and offered tailored product recommendations to ensure
optimal satisfaction.
Resolved customer complaints and concerns with a solution-oriented approach, ensuring positive
outcomes and enhanced customer loyalty.
Fostered a welcoming and organized environment to deliver a seamless and enjoyable shopping
experience for customers.
Coordinated with cross-functional teams, including sales and inventory, to address customer needs and
ensure product availability.

Company industry:
Retail & Wholesale

Sales Associate

January 2018 - January 2020

OR Clothing Shop

Alexandria, Egypt

January 2018 - January 2020

Played a key role in driving sales by employing persuasive selling strategies and effectively promoting
complementary products to achieve and exceed sales targets.
Welcomed customers warmly and provided personalized fashion consultations to deliver a memorable
and exceptional shopping experience.
Curated tailored product recommendations based on individual preferences, fostering customer
satisfaction and cultivating brand loyalty.
Maintained a visually appealing store environment by organizing displays, managing inventory, and
ensuring products were presented attractively.
Assisted in implementing promotional campaigns and seasonal merchandising strategies to enhance
store visibility and attract new customers.

Company industry:
Sales Outsourcing

Sales Associate

January 2016 - January 2018

Center Point

Dubai, United Arab Emirates

January 2016 - January 2018

Arranged eye-catching product displays and mannequins to align with seasonal trends and promotional
events.
Provided personalized fashion advice and styling tips, helping customers create complete outfits tailored
to their preferences.
Monitored stock levels, restocked popular items promptly, and coordinated with the inventory team to
ensure product availability.
Handled customer transactions, returns, and exchanges efficiently while adhering to store policies and
maintaining customer satisfaction.
Built lasting customer relationships by remembering preferences and offering tailored shopping
experiences, enhancing loyalty and repeat business.

Company industry:
Retail & Wholesale

Sales Associate

January 2014 - January 2016

Al Oud Perfume Shop

Alexandria, Egypt

January 2014 - January 2016

Consistently met and exceeded individual and team sales targets through the application of advanced
selling techniques and a deep understanding of luxury perfume products.
Delivered a premium customer experience by providing personalized consultations, understanding client
preferences, and recommending tailored fragrance solutions.
Maintained visually appealing and well-organized product displays, adhering to store standards and
ensuring an inviting shopping environment.
Built strong customer relationships, fostering loyalty and repeat business through exceptional service
and follow-ups.

Company industry:
Sales Outsourcing

Education

Alexandria University

January 2016

January 2016

Bachelor's degree, Business Administration And Hospitality Management

Egypt

Alexandria University

January 2016

January 2016

Bachelor's degree, Accounting And Management

Egypt

Skills

CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION MERCHANDISING
Intermediate
GARMENT ALTERATIONS
Intermediate
GARMENT ALTERATIONS
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
PROMOTIONAL CAMPAIGNS
Intermediate
PROMOTIONAL CAMPAIGNS
Intermediate
SALES
Intermediate
SALES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate

Languages

Arabic
Beginner
English
Beginner

Training and Certifications

Certifications
UAE Driver's License
UAE Driver's License