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رهف فهد, Receptionist

رهف فهد

Receptionist·'Al Faran Medical Center

Saudi Arabia

Bachelor's degree, Islamic Studies

Work experience

Total years of experience: 5 years, 5 months

Receptionist

January 2021 - Present

'Al Faran Medical Center

Riyadh, Saudi Arabia

January 2021 - Present

+ Handling patient inquiries & complaints
+ Updating data & managing appointments
+ Using CRM & HIS systems
+ Handled patient inquiries and resolved complaints.
+ Accurately updated patient records and ensure
organized, clear communication.
+ Leading and training the reception team.
+ Managing service quality, registration, and referrals.
+ Ensuring effective patient communication.

Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

Call Center

January 2021 - January 2025

'Al Faran Medical Center

Riyadh, Saudi Arabia

January 2021 - January 2025

Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

m staff Supervisor

January 2023 - February 2024

Al Faran Medical Center

Riyadh, Saudi Arabia

January 2023 - February 2024

Company industry:
Medical Clinic
Job role:
Management

Education

Princess Nourah bint Abdulrahman University

January 2016

January 2016

Bachelor's degree, Islamic Studies

Saudi Arabia

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Skills

Complaints Handling
Intermediate
Complaints Handling
Intermediate
Sales
Intermediate
Sales
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
MEDICAL RECORDS
Intermediate
MEDICAL RECORDS
Intermediate
PATIENT COORDINATION
Intermediate
PATIENT COORDINATION
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
Computer Skills
Expert
Computer Skills
Expert
Call Center
Expert
Call Center
Expert
Receptionist
Expert
Receptionist
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Management
Expert
Management
Expert
Administration
Intermediate
Administration
Intermediate
Front Office
Expert
Front Office
Expert
Accounting
Intermediate
Accounting
Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Microsoft Office(Word, Excel, PowerPoint)
Cybersecurity (Security in the Cyber World)
Data Science in Healthcare, Business & Society

Hobbies and interests

الكتابة والتصوير