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Esther Nyaga, Telesales Executive

Esther Nyaga

Telesales Executive·Capital International Group,

United Arab Emirates

Bachelor's degree, Information Technology

Work experience

Total years of experience: 6 years, 6 months

Telesales Executive

January 2025 - Present

Capital International Group,

Dubai, United Arab Emirates

January 2025 - Present

• Generated new business opportunities through outbound calls and
consistently achieved monthly sales targets.
• Promoted financial products and services while maintaining strong
customer relationships.
• Handled customer inquiries, objections, and follow-ups professionally to
convert leads into sales.
• Maintained accurate CRM records and prepared daily and weekly sales
reports.
• Collaborated with internal departments to support smooth customer
onboarding and service delivery.
Company industry:
Business Support Services
Job role:
Sales

Sales Associate

March 2024 - December 2024

Trendy Boutique,

Dubai, United Arab Emirates

March 2024 - December 2024

• Supported visual merchandising strategies to improve customer
engagement and store presentation.
• Provided excellent customer service resulting in increased repeat
business and customer satisfaction.
• Handled POS transactions, cash management, and daily sales
reconciliation accurately.
• Assisted with inventory monitoring and stock organization to support
efficient store operations.
Company industry:
Retail & Wholesale
Job role:
Sales

Customer Service

October 2021 - December 2023

Chic Lounge,

Nairobi, Kenya

October 2021 - December 2023

• Managed customer reservations, inquiries, and guest relations in a fast
paced environment.
• Resolved customer complaints professionally, contributing to improved
customer satisfaction.
• Trained and supported new staff on customer service standards and
communication skills.
• Assisted with marketing and promotional activities to enhance customer
engagement.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Services Agent

September 2019 - August 2021

Serene Hotel,

Nairobi, Kenya

September 2019 - August 2021

• Managed guest check-in and check-out processes efficiently while
maintaining excellent customer service.
• Maintained accurate guest records using hotel management systems and
office software.
• Coordinated with housekeeping and other departments to ensure smooth
daily operations.
• Handled phone calls, guest inquiries, reservations, and administrative
support tasks.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Kenya Methodist University

November 2025

November 2025

Bachelor's degree, Information Technology

Kenya

Skills

digital marketing specialists
Beginner
digital marketing specialists
Beginner
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Data Input
Intermediate
Data Input
Intermediate
CERTIFIED ADMINISTRATIVE PROFESSIONAL
Intermediate
CERTIFIED ADMINISTRATIVE PROFESSIONAL
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Management
Intermediate
Management
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Marketing
Intermediate
Marketing
Intermediate
Administration
Expert
Administration
Expert
Sales Support
Expert
Sales Support
Expert
Project Management
Intermediate
Project Management
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
Administrative Support
Expert
Administrative Support
Expert
Customer Support
Expert
Customer Support
Expert
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert

Languages

English
Expert
Swahili
Native Speaker

Training and Certifications

Certifications
Fundamentals in Digital Marketing
Google Digital Academy (skill shop)
Jun 2026
Show credentials
Certificate in Cybersecurity –

Hobbies

  • Networking and communication
    Confidence in interacting with people — useful for sales, admin, and customer service jobs.improve yourself.