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Turki Alnasser, IT Technical Support Programmer

Turki Alnasser

IT Technical Support Programmer·Gulf Chemical & Industrial Oils Co.

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 1 years, 9 months

IT Technical Support Programmer

June 2025 - Present

Gulf Chemical & Industrial Oils Co.

Dammam, Saudi Arabia

June 2025 - Present

• Configures and manages firewall rules and antivirus policies using Sophos.
• Implements and monitors comprehensive data and server backup strategies utilizing Synology.
• Provides technical support, diagnosing and resolving hardware, software, and network issues for users.
• Administers user accounts, groups, and permissions within Active Directory (AD).
• Manages and supports all Microsoft 365 services and applications, including user licensing, mailboxes, and collaboration tools.
• Oversees system installation, maintenance, and reliable operation, utilizing Automox.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Information Technology

IT specialist

February 2025 - May 2025

Walid Alnasir Contracting Company

Dammam, Saudi Arabia

February 2025 - May 2025

• Diagnose and resolve software issues, ensuring systems operate smoothly and efficiently.
• Collaborate with teams to prioritize work and monitor project progress using Jira software.
• Identify hardware-related problems and perform necessary repairs.
• Manage and store files on the OneDrive platform, ensuring seamless data access.
• Implement backup strategies using Acronis software to ensure data safety.
• Assemble computers from scratch, ensuring compatibility and high-performance using Acronis software.
Company industry:
IT Services
Job role:
Information Technology

Cooperative Training

August 2023 - November 2023

Saudi Arabian Amiantit Co.

Dammam, Saudi Arabia

August 2023 - November 2023

Company industry:
Industrial Production
Job role:
Accounting and Auditing

Education

Jubail Industrial College

April 2024

April 2024

Bachelor's degree, Computer Science

Saudi Arabia

Jubail Industrial College

February 2024

February 2024

Bachelor's degree, Computer Sciences

Saudi Arabia

Skills

ANTIVIRUS SOFTWARE

Intermediate

COLLABORATION

Intermediate

CREATIVITY

Intermediate

ENDPOINT SECURITY

Intermediate

JIRA

Intermediate

MICROSOFT 365

Intermediate

MICROSOFT ONEDRIVE

Intermediate

ACCOUNT MANAGEMENT

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPUTER HARDWARE

Intermediate

COMPUTER SCIENCE

Intermediate

ELECTRICAL DIAGNOSTICS AND REPAIRS

Intermediate

FIREWALL

Intermediate

NETWORK SECURITY

Intermediate

PROBLEM SOLVING

Intermediate

SYNOLOGY

Intermediate

TECHNICAL SUPPORT

Intermediate

Languages

Arabic

Beginner

English

Beginner

Hobbies and interests

reading