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Souad Hafsaoui, Founder & Entrepreneur

Souad Hafsaoui

Founder & Entrepreneur·Tunis Qatara

United Arab Emirates

High school or equivalent, bts

Work experience

Total years of experience: 7 years, 8 months

Founder & Entrepreneur

December 2025 - Present

Tunis Qatara

Sousse, Tunisia Hybrid

December 2025 - Present

* Developing and managing a natural skincare and haircare products business from concept to production.
* Formulating and selecting natural ingredients suitable for different skin and hair types.
* Ensuring product quality, safety, and compliance with basic hygiene and production standards.
* Creating and promoting product lines tailored to customer needs and preferences.
* Managing sales activities, including online/offline orders and customer inquiries.
* Building and maintaining strong relationships with clients to ensure satisfaction and loyalty.
* Conducting market research to understand customer needs and trends in natural beauty products.
* Promoting products through social media and other marketing channels to increase brand awareness.
* Handling packaging, branding, and product presentation to attract customers.
* Working independently and with suppliers to ensure smooth business operations and growth.

Company industry:
Personal Services
Job role:
Management

Real Estate Agent

January 2026 - May 2026

tecnocasa

Sousse, Tunisia

January 2026 - May 2026

• Sourced and managed residential and commercial rental properties within assigned areas.
• Built and maintained a strong portfolio of landlords and prospective tenants.
• Marketed rental properties through online platforms, listings, and targeted advertising strategies.
• Conducted property viewings and guided clients through available leasing options.
• Matched tenants with suitable properties based on budget, requirements, and preferences.
• Negotiated lease terms between landlords and tenants to achieve mutually beneficial agreements.
• Prepared and reviewed tenancy contracts in compliance with local regulations.
• Coordinated with landlords, tenants, and relevant authorities to ensure smooth leasing procedures.
• Managed tenancy renewals, renewals negotiations, and lease terminations.
• Monitored rental market trends to provide accurate pricing and professional advisory services.

Company industry:
Real Estate
Job role:
Sales

Beauty advisor and Facial Treatment Specialist

January 2023 - January 2025

Salon well care

Doha, Qatar

January 2023 - January 2025

• Recommending and providing suitable beauty treatments based on clients needs.
• Building and maintaining strong relationships with clients.
• Understanding client requirements and offering personalized care and solutions.
• Ensuring high levels of customer satisfaction and service quality.

Company industry:
Other Healthcare Services

SALES ASSOCIATE

January 2022 - January 2024

Royal palace boutique perfume &shopping

Doha, Qatar

January 2022 - January 2024

• Building trust-based relationships with customers to ensure loyalty and repeat visits.
• Understanding customer needs through attentive listening and subtle personality analysis to provide the most suitable
recommendations.
• Selling perfumes and incense while effectively achieving company sales targets.
• Presenting and introducing the latest products in-store to attract customers and give them a clear idea about our collections.
• Explaining product ingredients, fragrance notes, and benefits in a clear and professional way.
• Quickly identifying what the customer is looking for and providing the right product immediately with a personalized approach.
• Delivering excellent customer service while maintaining a professional and persuasive sales attitude.

Company industry:
Perfume & Cosmetics
Job role:
Sales

Skincare Specialist & Beauty Sales Consultant

January 2019 - January 2021

Hôtel les Oliviers Palace– môvenpick marina & ressort

Sousse, Tunisia

January 2019 - January 2021

• Assessing patients skin conditions and identifying the most suitable treatments based on their individual needs and concerns.
• Recommending and selling skincare products tailored to each patients skin type and treatment plan.
• Providing high-quality services that meet and exceed customer expectations while ensuring a personalized experience.
• Building strong and trustworthy relationships with clients through honest advice and professional care, encouraging long-term
loyalty and repeat visits.
• Educating clients on skincare routines, treatment benefits, and product usage to achieve the best results.
• Delivering exceptional customer service while maintaining a professional and welcoming environment.
• Following up with clients to ensure satisfaction with treatments and recommended products.
• Collaborating effectively with team members to achieve company goals, improve customer satisfaction, and support overall business
success.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

sales agent

January 2017 - January 2019

Etam lingerie store

Sousse, Tunisia

January 2017 - January 2019

• Welcoming customers and providing a high level of customer service to ensure a positive shopping experience.
• Assisting customers in selecting womens lingerie, sleepwear, and fashion items based on their needs, preferences, and sizes.
• Offering personalized product recommendations and styling advice to increase customer satisfaction and loyalty.
• Achieving daily and monthly sales targets through effective retail sales techniques and upselling strategies.
• Promoting new collections, special offers, and best-selling products to maximize store revenue.
• Building strong relationships with customers and encouraging repeat business through excellent communication skills.
• Resolving customer concerns professionally while maintaining a positive brand image.
• Collaborating with team members and management to improve customer experience and store performance.

Company industry:
Textile & Apparel Production
Job role:
Sales

Education

AFAK Training School

June 2019

June 2019

High school or equivalent, bts

Tunisia

Beautician AFAK Training School

June 2019

June 2019

Diploma, cosmetology

Tunisia

secondary school

June 2017

June 2017

Bachelor's degree, science

Tunisia

Baccalaureate Institute

June 2017

June 2017

High school or equivalent, science

Tunisia

Skills

Client Relationship Building
Expert
Client Relationship Building
Expert
Communication Skills
Intermediate
Communication Skills
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
SALES
Intermediate
SALES
Intermediate
Teamwork
Expert
Teamwork
Expert
Fast Learning
Expert
Fast Learning
Expert
Time Management
Expert
Time Management
Expert
luxury client handling
Expert
luxury client handling
Expert
Skin Care
Expert
Skin Care
Expert
Sales Management
Expert
Sales Management
Expert
Professionalism
Expert
Professionalism
Expert
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
PERSONALIZED SERVICE
Intermediate
PERSONALIZED SERVICE
Intermediate

Languages

Arabic
Native Speaker
English
Expert
French
Intermediate

Training and Certifications

Certifications
Brow Lift & Lash Lift
Microneedling
HydraFacial Treatments.
Certification in Natural Cosmetic Product Formulation.
Brow Lift & Lash Lift
Microneedling
HydraFacial Treatments.
Certification in Natural Cosmetic Product Formulation.