Liliane Haddad

• Spearheaded the User Acceptance Testing (UAT) phase for the launch of the bank’s new digital banking platform, ensuring alignment with strategic goals and 99% functionality and security.
• Managed the full-cycle card operations for a portfolio of over 5 different card products, optimizing processing workflows and maintaining 100% regulatory compliance.
• Defined and executed 500+ testing scenarios for all core digital banking features, including mobile and web applications, contributing to an 80% enhancement in overall user experience.
• Collaborated closely with IT and product development teams to translate business requirements into technical specifications for the new digital offerings.

• Procedures (SOPs), including process mapping to optimize organizational workflows and ensure
compliance with best practices.
• Designed and delivered tailored training programs for HR managers and business owners on
essential HR practices, disability inclusion strategies, and inclusive recruitment methods to foster
diverse and equitable workplaces.
• Provided expert consultation on aligning HR frameworks with international inclusion standards,
ensuring accessibility, fairness, and effective integration of persons with disabilities in
recruitment and retention processes.

• Develop comprehensive program plans with clear objectives and timelines, leading and mentoring dedicated teams of 6 to achieve 95% of goals within 100% of projected timelines.
• Manage program budgets of up to $500K+, achieving 15% cost control, and mitigating 80% of identified risks to ensure smooth operations.
• Administered three concurrent programs, tracking progress via seven KPIs and performing monitoring and evaluation activities; enhanced stakeholder reporting efficiency by 15%.
• Manage 10 key contracts and partnerships, maintaining 98% compliance, and implemented 5 new policies that improved operational consistency and efficiency by 20%.
• Provide specialized Job Coaching and Technical Training sessions to 200+ Persons with Disabilities, facilitating 40% successful job placements.

• Defined strategic goals and objectives for a transformative digitization project valued at over $2M, with 98% compliance and driving 25% innovation across digital services.
• Established and approved 100+ testing scenarios for 50+ ATMs and 5 online banking features, to secure 99% functionality and security, leading to a 15% improvement in user experience.
• Analyzed 18 monthly business activity reports, providing key insights that informed 10+ strategic decisions, contributing to a 5% increase in profitability and performance.

• Initiated follow-up communications on 1000+ client payments per year, rectifying 50+ late payment issues monthly, and sustaining a 99% financial compliance record, which strengthened client relationships.
• Responded to an average of 40 client inquiries daily and promoted 10 new products/services, enhancing satisfaction by 20% and contributing to 10% business growth.
• Administered full-cycle bookkeeping for 100+ accounts, performing 50+ monthly reconciliations and generating 12 precise annual financial reports, guaranteeing 100% accurate financial records and compliance. v

• Served as the primary point of contact for 10+ executives, 100+ employees, and 15+ service
providers, resolving 90% of issues promptly and facilitating smooth communication.
• Monitored the performance of 5 clerical staff, providing guidance and evaluations, and collaborated
on defining 20 new job descriptions, improving team efficiency by 15%.

•Supervised 3 core card management systems and executed 20+ complex accounting scenarios
monthly, to achieve 99% accuracy and compliance.
• Processed 50+ daily payments for Payment Gateway merchants totaling over $100K, and compiled
15+ performance reports monthly for management, aiding in 10% faster decision-making.

• Led and supervised an accounting team of 4 members, to achieve 95% effective coordination, 98%
timely task completion, and 100% adherence to financial policies.
• Prepared 30+ detailed daily, weekly, and monthly reports for division head, which informed key
strategic decisions, and delivered training to 15+ cashiers, improving transaction handling
efficiency by 15%.