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Muhammed Raffy TM, IT Support Engineer

Muhammed Raffy TM

IT Support Engineer·TEAM EX IT SOLUTION,

United Arab Emirates

Diploma, Electronics And Communication Engineering

Work experience

Total years of experience: 3 years, 6 months

IT Support Engineer

January 2026 - Present

TEAM EX IT SOLUTION,

Kerala, India •Hybrid

January 2026 - Present

• Diagnosed and resolved hardware, software, printer, CCTV, and networking issues.
• Configured and deployed 20+ workstations including Windows, macOS, and Linux systems.
• Resolved WiFi and LAN connectivity issues and supported access point administration.
• Installed and configured Cisco, Aruba, and TP-Link switches across multiple client locations.
• Applied security patches, antivirus updates, and managed backup processes.
• Maintained SLA compliance with average issue resolution under 4 hours.
Company industry:
Telecommunications
Job role:
Information Technology

Network Support Engineer

January 2023 - December 2025

KFON, Infopark

Kerala, India

January 2023 - December 2025

• Provided L1 network support across a statewide ISP backbone maintaining 99%+ uptime.• Installed,
configured, and upgraded routers, switches, OLT/ONU devices, and wireless infrastructure.
• Supported MPLS, Internet Leased Line (ILL), VPN, and enterprise connectivity deployments.
• Assisted in FortiGate firewall configuration and VPN tunnel implementation.
• Maintained documentation, network diagrams, inventories, and configuration records for 200+nodes.
• Collaborated on infrastructure upgrades, migrations, troubleshooting, and vendor coordination.
Company industry:
Telecommunications
Job role:
Information Technology

Education

Government Polytechnic College perumbavoor

January 2022

January 2022

Diploma, Electronics And Communication Engineering

India

Salem VHSS West

January 2019

January 2019

High school or equivalent, Electronics And Communication Engineering

India

Government Higher Secondary School

January 2017

January 2017

High school or equivalent, General

India

Skills

COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MULTIPROTOCOL LABEL SWITCHING
Intermediate
MULTIPROTOCOL LABEL SWITCHING
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ROUTING
Intermediate
NETWORK ROUTING
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK VIRTUALIZATION
Intermediate
NETWORK VIRTUALIZATION
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate

Languages

English

Beginner

Malayalam

Beginner

Hindi

Beginner

Arabic

Native Speaker

Training and Certifications

Certifications
Google IT Support Professional Certificate
– Networking Basics
CCNA
CCNA CERTIFIED

Hobbies and interests

travelling