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Fiel Austria, Business Development Manager

Fiel Austria

Business Development Manager·MyCare Home Healthcare LLC SOC - Prospera Investment LLC Group Of Companies

United Arab Emirates

Bachelor's degree, Tourism Management

Work experience

Total years of experience: 8 years, 6 months

Business Development Manager

January 2026 - June 2026

MyCare Home Healthcare LLC SOC - Prospera Investment LLC Group Of Companies

Dubai, United Arab Emirates •Hybrid

January 2026 - June 2026

• Optimize office operations by establishing streamlined administrative processes that boost overall productivity.
• Cultivate strong collaborative relationships with colleagues and external stakeholders to align with organizational objectives.
• Oversee the preparation and management of critical documentation, including proposals and contracts, while ensuring compliance and precision.
• Evaluate operational workflows to pinpoint improvement opportunities, enhancing strategic business planning efforts.
• Organize and coordinate meetings and communications, ensuring timely and effective information dissemination across teams.
• Leverage strong organizational skills to maintain a well-structured office environment that supports business continuity.
Company industry:
Other Healthcare Services

Administrative Supervisor / Duty Manager

January 2025 - June 2026

NMC Royal Hospital DIP

Dubai, United Arab Emirates

January 2025 - June 2026

• Oversaw daily administrative operations, ensuring efficient front office and client service delivery.



• Optimized workflows to boost overall productivity, leading to faster processing times and improved service quality.



• Developed and implemented KPI tracking systems, significantly reducing data entry errors and enhancing operational accuracy.



• Cultivated a positive client experience by proactively addressing concerns and resolving issues effectively, contributing to higher satisfaction rates.
Company industry:
Other Healthcare Services

Operations Manager

January 2026 - January 2026

Vistron Building Contracting LLC - Prospera Investment LLC Group Of Companies

Dubai, United Arab Emirates •Hybrid

January 2026 - January 2026

• Successfully transitioned from Operations Manager to Office Administrator, utilizing a robust background in operations to optimize office functions.

• Enhanced administrative workflows, resulting in a measurable increase in organizational efficiency and productivity.

• Cultivated strong procurement strategies and vendor partnerships, guaranteeing prompt service and material delivery.

• Established and refined comprehensive filing systems, significantly improving document accessibility and organization.

• Played a key role in financial audits and reporting processes, ensuring accuracy and compliance.
Company industry:
Construction & Building

Administrative & Operations Officer In-Charge (Pre-Opening)

January 2025 - January 2026

MyCare Home Healthcare LLC SOC - Prospera Investment LLC Group Of Companies

Dubai, United Arab Emirates •Hybrid

January 2025 - January 2026

• Managed administrative functions to ensure efficient office operations and adherence to regulatory standards.



• Facilitated inspections and audits, achieving prompt resolutions and upholding operational integrity.



• Designed and executed standard operating procedures (SOPs) to improve workflow efficiency and governance.



• Established key performance indicators (KPIs) to evaluate team performance and promote ongoing improvement.



• Collaborated with suppliers to enhance procurement processes and reduce costs, contributing to overall operational effectiveness.
Company industry:
Other Healthcare Services

Branch Supervisor

January 2024 - October 2024

Jazz Lounge Spa LLC

Dubai, United Arab Emirates

January 2024 - October 2024

• Optimized office operations and procurement processes through SAP ERP, enhancing workflow efficiency and resource allocation.



• Surpassed monthly sales targets by 102%, reflecting exceptional organizational and leadership capabilities.



• Spearheaded a special task-force at FISIO Wellness Clinic, achieving AED 162, 713 in sales, illustrating a strong ability to deliver results in high-pressure situations.



• Cultivated a collaborative team atmosphere, significantly boosting staff productivity and morale.



• Designed and executed effective administrative strategies to improve overall office performance and support business objectives.
Company industry:
Other Healthcare Services

Guest Services Executive (Acting Executive Lounge Supervisor)

April 2022 - November 2023

Sofitel Dubai The Palm

Dubai, United Arab Emirates

April 2022 - November 2023

• Provided outstanding administrative support, ensuring smooth office operations and high levels of team productivity.



• Developed and implemented efficient filing systems, enhancing document management and retrieval processes.



• Coordinated schedules and meetings, optimizing time management and resource allocation for the team.



• Demonstrated strong communication skills, fostering positive relationships with colleagues and stakeholders.



• Recognized for attention to detail and organizational skills, contributing to a well-structured and efficient office environment.
Company industry:
Hospitality & Accomodation

Visitor Services Explainer

January 2021 - January 2022

EXPO 2020

Dubai, United Arab Emirates

January 2021 - January 2022

Company industry:
Entertainment

Front Office Shift Leader

January 2019 - January 2020

InterContinental,

Kuala Lumpur, Malaysia

January 2019 - January 2020

Company industry:
Hospitality & Accomodation

Receptionist

January 2016 - January 2018

Coastline LLC,

Thuwal, Saudi Arabia

January 2016 - January 2018

Company industry:
Facilities & Property Management

Management Intern

November 2009 - January 2010

Rawi-Warin Resorts & Spa,

Krabi, Thailand

November 2009 - January 2010

Company industry:
Hospitality & Accomodation

Education

Far Eastern University

April 2010

April 2010

Bachelor's degree, Tourism Management

Philippines

GPA (percentage): 88%

GPA (percentage): 88%

Skills

BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
COST CONTROL
Intermediate
COST CONTROL
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
RISK ANALYSIS
Intermediate
RISK ANALYSIS
Intermediate
STRATEGIC PARTNERSHIP
Intermediate
STRATEGIC PARTNERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English

Native Speaker

Filipino

Native Speaker

Training and Certifications

Certifications
UAE Driving License
TESOL Certification
First Aid at Work