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Hessa Al Nuaimi , Customer Experience Advisor

Hessa Al Nuaimi

Customer Experience Advisor·RAKBANK

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 0 years, 9 months

Customer Experience Advisor

December 2025 - Present

RAKBANK

Ras Al Khaimah, United Arab Emirates

December 2025 - Present

• Deliver customer support and resolve inquiries while maintaining high customer satisfaction.
• Monitor batch adherence and support workforce coordination to ensure operational efficiency.
• Process leave applications and attendance updates through internal banking systems.
• Create and maintain trackers, reports, and operational documentation.
• Collaborate with teams to improve workflow organization and service delivery.
Company industry:
Banking

Administration & Development Intern

May 2025 - July 2025

Marjan Master Developer

Ras Al Khaimah, United Arab Emirates

May 2025 - July 2025

• Supported HR and administrative functions through document management, attendance tracking, and leave processing.
• Assisted in preparing presentations, marketing materials, and benchmarking developer websites.
• Contributed to Global Property Expo 2025 coordination and administrative operations.
• Managed scheduling, filing, cheque verification, and internal coordination tasks.
Company industry:
Real Estate

Education

American University of Ras Al Khaimah

June 2026

June 2026

Bachelor's degree, Business Administration

United Arab Emirates

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
REPORT WRITING
Intermediate
REPORT WRITING
Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Training and Certifications

Certifications
American Curriculum Diploma
Intensive French Course
Introduction to Social Psychology