Rikraj Roy

Deliver premium, high-standard customer service within an acclaimed
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dining establishment, ensuring personalized care and maximum guest
retention.
Utilize robust sales and relationship-building skills to promote menu
specialties and successfully execute active upselling strategies,
consistently increasing average bill values.
Efficiently manage digital Point of Sale (POS) terminals for rapid order
entry, precise billing, and structured transaction management.
Onboard and mentor incoming floor staff, educating them on venue
standard operating procedures (SOPs), service etiquette, and strict
health and hygiene safety protocols.
Act as a direct line of client support, managing complex customer
feedback, resolving service friction points smoothly, and maintaining an
exceptionally high quality assurance index.

Underwent rigorous hands-on operational training across high-pressure
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hospitality departments within a world-renowned 5-star brand
environment.
Mastered elite guest handling methodologies, serving VIP local and
international travelers with tailored luxury standards.
Facilitated cross-departmental operations, ensuring seamless
communication during busy banquets, fine dining events, and routine
shift handovers.
Strictly maintained corporate hygiene compliance, safety standards,
and rigorous brand-specific service guidelines.