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Cecilia Wanjiku , Customer Service Specialist

Cecilia Wanjiku

Customer Service Specialist·Dream Fade Barbershop,

United Arab Emirates

High school or equivalent, Hospitality And Public Services

Work experience

Total years of experience: 2 years, 10 months

Customer Service Specialist

July 2025 - July 2026

Dream Fade Barbershop,

Dubai, United Arab Emirates

July 2025 - July 2026

• Assisting clients with appointments, bookings, and inquiries
• Handling customer payments and front desk operations
• Providing professional customer support in a fast-paced environment
• Resolving customer concerns and ensuring client satisfaction
• Managing calls, WhatsApp communication, and daily scheduling
Company industry:
Personal Care Centers
Job role:
Customer Service and Call Center

Customer Service Agent

August 2024 - May 2025

Keroche Breweries Limited,

Nakuru, Kenya

August 2024 - May 2025

• Responded to customer inquiries and resolved complaints professionally
• Assisted customers with product and service information
• Maintained positive customer relationships and communication
• Worked with teams to improve customer satisfaction and service delivery
• Handled administrative and customer support duties
Company industry:
Manufacturing
Job role:
Customer Service and Call Center

Customer Service Specialist

April 2023 - February 2024

Safaricom PLC,

Kiambu, Kenya

April 2023 - February 2024

• Assisted customers with inquiries, appointments, and account support
• Provided professional communication and problem-solving assistance
• Managed customer concerns while maintaining service quality
• Supported daily customer care operations in a busy environment
• Provided hair and beauty services while building strong customer relationships
• Assisted clients with beauty consultations and service recommendations
• Managed client bookings and appointments
• Developed strong communication and customer care skills through daily client interaction
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Gorgeous for Hospitality and Beauty College

January 2023

January 2023

High school or equivalent, Hospitality And Public Services

Kenya

Thika Secondary School

November 2021

November 2021

High school or equivalent, Hospitality

Kenya

Skills

CALENDAR MANAGEMENT

Intermediate

CLIENT SERVICES

Intermediate

COMMUNICATIONS

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER COMMUNICATIONS MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

SCHEDULING

Intermediate

Languages

French

Beginner

English

Expert

Training and Certifications

Certifications
Basic French Skills
Children Ministry Training
Valid Passport

Hobbies and interests

Learning about entrepreneurship and business

* Learned to use the Fresha booking system. * Successfully relocated and worked in the UAE. * Continued looking for better career opportunities despite employment challenges. * Built skills in customer service and client communication.