Cecilia Wanjiku

• Assisting clients with appointments, bookings, and inquiries
• Handling customer payments and front desk operations
• Providing professional customer support in a fast-paced environment
• Resolving customer concerns and ensuring client satisfaction
• Managing calls, WhatsApp communication, and daily scheduling

• Responded to customer inquiries and resolved complaints professionally
• Assisted customers with product and service information
• Maintained positive customer relationships and communication
• Worked with teams to improve customer satisfaction and service delivery
• Handled administrative and customer support duties

• Assisted customers with inquiries, appointments, and account support
• Provided professional communication and problem-solving assistance
• Managed customer concerns while maintaining service quality
• Supported daily customer care operations in a busy environment
• Provided hair and beauty services while building strong customer relationships
• Assisted clients with beauty consultations and service recommendations
• Managed client bookings and appointments
• Developed strong communication and customer care skills through daily client interaction