Mirembe Sumayya

• Supervised daily floor operations, ensuring smooth and efficient service delivery.
• Managed staff scheduling and coordinated team responsibilities during shifts.
• Oversaw inventory tracking and stock control to minimise waste and shortages.
• Prepared and reviewed sales reports to monitor performance and inform decisions.
• Delivered consistent, high-quality customer service and resolved customer concerns.
• Handled administrative tasks including record-keeping and shift documentation.

• Booked and managed flight, hotel, and travel packages for clients using the Amadeus reservation system.
• Advised clients on travel options, pricing, and itineraries to ensure a smooth booking experience.
• Handled customer enquiries, resolved booking issues, and provided accurate travel information.
• Maintained accurate records of bookings, payments, and client communications.
• Liaised with airlines and suppliers to confirm reservations and manage changes.