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Sara Kataya, customer service manager

Sara Kataya

customer service manager·dream way travel

Lebanon

Bachelor's degree, International

Work experience

Total years of experience: 7 years, 2 months

customer service manager

January 2025 - Present

dream way travel

Jal Al Dib, Lebanon

January 2025 - Present

Company industry:
Call Centers & Customer Care Outsourcing

assistant manager

June 2024 - March 2026

chicken way

Beirut, Lebanon

June 2024 - March 2026

Company industry:
Catering, Food Service, & Restaurant

supervisor

March 2025 - June 2025

roadster diner

Dawra, Lebanon

March 2025 - June 2025

Company industry:
Catering, Food Service, & Restaurant

*Assistant Manager - Operations*

January 2018 - January 2023

KFC Lebanon

Jal Al Dib, Lebanon

January 2018 - January 2023

- Led daily operations and supervised teams - Ensured customer satisfaction and quality control
• Handled administrative and financial tasks - Developed leadership and problem-solving skills

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Business Lebanese International University

October 2025

October 2025

Bachelor's degree, International

Lebanon

GPA (point): 1 out of 20

GPA (point): 1 out of 20

ecole de tourism

September 2021

September 2021

High school or equivalent, accounting

Lebanon

GPA (point): 3 out of 20

GPA (point): 3 out of 20

Skills

ACCOUNT MANAGEMENT

Intermediate

ACCOUNTING

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

QUALITY CONTROL

Intermediate

QUICK LEARNING

Intermediate

Management

Expert

Sales

Expert

Administration

Expert

Auditing

Expert

Microsoft Office

Expert

Microsoft Excel

Expert

Finance

Expert

Marketing

Expert

Teamwork

Expert

Social profiles

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Memberships

americana

assistant managed

June 2023

Training and Certifications

Certifications
best manager
Americana
Mar 2022
Management and coordination
americana
Sep 2024

Hobbies and interests

sport