Teller
Emirates NBD
Total years of experience :18 years, 2 Months
Making all kind of cash deposits
Making all kind of cash withdrawals
Clearing cheques
Telex transfer local and international
❖ Job responsibilities:-
• Sending money through telex transfer computer.
• Liaison with other agents - banks - exchange houses.
• Filing all important documents as needed.
• Evaluation customer care quality monitoring follow-ups.
• Responding to customer queries and dealing effectively with their complaints & concerns.
• Providing training to all new staff members.
• Attending to all customer needs.
• Preparing the payment order of the transactions & sending it to the end correspondent bank or agent.
• Handling amendments & cancellations of transactions.
• Preparing monthly reports.
As a Customer Service, I
• Greet customer with a smile
• Answer all the calls in three rings and make marketing with the customer
• Handle difficult customer with care by listening carefully and solve
• Entertains client inquiries and investigates complaints. Calls up clients for confirmation of deficiencies and amendment if there's any with regards to their remittances.
Teller at (Al Ansari Exchange)
❖ Job responsibilities:-
• Making telex transfers (all countries)
• Making Western Union & Cash Express Transactions
• Doing cash advance, FAWRI payments & receiving payment against major credit cards
• Processing of National Bonds
• Prepare opening of accounts in other countries such as: Egypt, Jordan and Morocco
• Compliance with Anti-Money laundering (AML) policies & procedures.
• Teller Dirham, buying & selling currencies
September 2006 - February 2008
• Working in the accounting department of Osama Eltayeby pharmacies, Alexandria, Egypt.
• (Responsible for Bill Auditing for agents, adjusting the accounts for the pharmacy and software specialized, Data Entry)
June 2005 - April 2006
• Working as customer service in Carrefour in Alexandria Egypt
B.SC., May 2006, Alexandria University, Faculty of commerce, Egypt. Main courses - Financial Statements, account cycle manual - Principles of taxation - Financial accounting - cost systems - Accounting principles -Auditing