Cognitive Analyst/Engineer
Department of Economic Development
Total years of experience :11 years, 1 Months
• Refactor the First cognitive system implementation in Dubai (Rashid Chatbot).
• Implement a multi-layer NLP classifier based on IBM Watson services with over 20 disambiguation domains.
• Built AI tools using NLTK & Scikit-learn for clustering data used in training & developing the chatbot.
• Define KPIs for assessing Cognitive chatbot’s performance.
• Designed and implemented a platform for automated testing for multi-intent classifier (Watson Agent).
• Understand and transform business processes communicated verbally, or documented into business process models, and build functional documentation with the help of subject matter experts.
• Work closely with business experts and management to define the best strategy for transforming the current processes to adapt AI driven solutions.
• Investigate, analyz and make recommendations based on benchmarking exercises and implement best practices across different cognitive solutions.
• Work closely with developers and a variety of subject matter experts to ensure technical compatibility and user satisfaction.
- Delivered the first AI virtual cognitive agent (Amelia) in Vodafone group.
- Configuring cognitive modules of virtual agents to ensure it can address required functionality.
- Designing & developing new/modified modules for cognitive systems to meet the project required analysis
- Discussing with Technical Architect the approaches to meet the technical challenge solutions.
- Developing and testing modules to meet its functionally as per expected behavior.
Developed 2 POCs beside the BAU:
- Cognitive chat-bot that integrates with different cognitive services (Watson conversation service, Watson Discovery) and Vodafone internal systems.
- Cognitive & analytical platform that receives data from different channels (Ticketing systems, CRM
System, Social media, MS exchange) and perform analytical & cognitive analysis in both (Arabic & English) languages, to create custom views and reports for each channel.
- Worked as a full-time system administrator and data analyst where my role was managing network,
Management information systems, servers, Amazon cloud, Virtualization servers, backups, and
solving user queries following SOPs.
- Played a major role in making this company one of the best CROs in Egypt by implementing multiple
specialized open-source systems (EDC, LMS, HRMS & Ticketing system) and enhanced the current IT
SOPs & SLA.
Linux
Working as a part-time system administrator, responsible for supporting the IT team in designing, implementing and maintaining different types of web servers and web application. And helped in migrating the internal domain system from Microsoft active directory to Open Ldap.
Worked as a PHP developer on a cyber-bullying alerting application (XrayData) beside implementing and configuring Backup server (CloneZilla) and deployment server
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process
One week training, Developing variant types of apps using java including (media & video
player, compass and forms )
For more info regarding this degree, please follow this link: http://bigdata.nu.edu.eg/courses/CIT-652%20Advanced%20Big%20Data%20Analytics%20Technologies%20and%20Applications%20(42%20Hours,%2014%20Lecture).pdf
