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Esraa Ahmed yahya eldeeb , Network & Security Engineer

Esraa Ahmed yahya eldeeb

Network & Security Engineer·Gastec Company

Egypt

Master's degree, Administration And Business Administration(MBA)

Work experience

Total years of experience: 7 years, 0 months

Network & Security Engineer

December 2021 - Present

Gastec Company

Cairo, Egypt

December 2021 - Present

• Installed, configured, and maintained network devices including routers, switches, and access points.
• Managed firewall rules and proactively monitored network traffic to detect and address anomalies and potential
security breaches.
• Provided comprehensive Tier 1/2 IT support and successfully implemented and managed endpoint security solutions
(Kaspersky, ForeScout).
• Supported critical infrastructure, including Microsoft Exchange Server and VMware environments.
• Performed regular security assessments and vulnerability scans to ensure continuous security compliance.
• Collaborated with multidisciplinary teams to significantly enhance the overall organizational security posture.
Company industry:
General Engineering Consultancy

Support Engineer IT

September 2020 - Present

Gastec

Cairo, Egypt

September 2020 - Present

• مهندسة اتصالات وتكنولوجيا المعلومات مع خبرة في إدارة الأنظمة والشبكات الخاصة بالشركة.
• عملت على تنفيذ وصيانة برامج الحماية مثل Kaspersky و FortiGate و FortiMail لضمان أمان الشبكة.
• استخدمت تقنيات VMware و vSphere و Citrix لتحسين أداء الأنظمة الافتراضية.
• طورت استراتيجيات فعالة لدعم الشبكات، مما أدى إلى تحسين استجابة النظام وتقليل وقت التوقف.
• عملت على تحسين أداء الشبكات باستخدام Citrix SD-WAN، مما ساهم في تعزيز تجربة المستخدم.
• ملتزمة بتقديم حلول تقنية مبتكرة وفعالة لدعم احتياجات الأعمال.
Company industry:
Oil & Gas
Job role:
Information Technology

Technical Support Consultant

July 2019 - December 2020

We - Telecom Egypt

Cairo, Egypt

July 2019 - December 2020

• Provided expert technical support to customers, ensuring seamless maintenance and updates of existing software and hardware solutions.
• Collaborated with cross-functional teams to enhance user experience and resolve technical issues efficiently.
• Developed and delivered comprehensive training programs for new employees, improving onboarding efficiency and team productivity.
• Leveraged strong problem-solving skills to troubleshoot and resolve customer inquiries, contributing to a 20% increase in customer satisfaction ratings.
• Documented processes and created user guides to empower customers in utilizing technology effectively.
• Continuously updated knowledge of industry trends and technologies to provide informed support and recommendations.
Company industry:
Telecommunications
Job role:
Information Technology

Education

cambridge british college

March 2025

March 2025

Master's degree, Administration And Business Administration(MBA)

United Kingdom

GPA (point): 4 out of 4

GPA (point): 4 out of 4

Cambridge College for Professional Training

January 2025

January 2025

Diploma, Business Administration

United Kingdom

Cairo Higher Institute For Engineering, Computer Science And Management

May 2019

May 2019

Bachelor's degree, هندسه حاسبات

Egypt

GPA (rating): Good

GPA (rating): Good

I studied computer engineering at Cairo Higher Institute, graduated with a high grade of good, and a graduation project with an excellent grade of A+.

Cairo Higher Institute for Engineering (CHI)

May 2019

May 2019

Bachelor's degree, Telecommunications Engineering

Egypt

Skills

VMware Workstation

Expert

VMware

Expert

Fortinet

Expert

Citrix

Expert

Security

Expert

AutoCAD

Expert

Cybersecurity

Intermediate

BUSINESS ADMINISTRATION

Intermediate

Troubleshooting

Expert

team leader

Intermediate

Teamwork

Expert

Communication skills

Expert

business management

Intermediate

Customer Service

Expert

Microsoft Office

Expert

Microsoft Excel

Expert

Administration

Expert

IT Project Management

Expert

Team Management

Expert

IT Management

Expert

IT Service Management

Expert

ITIL

Expert

AGILE METHODOLOGY

Intermediate

COMPUTER NETWORKS

Intermediate

COMPUTER SECURITY

Intermediate

CUSTOMER SERVICE

Intermediate

CYBER SECURITY

Intermediate

CYBER THREAT INTELLIGENCE

Intermediate

ETHICAL HACKING

Intermediate

NETWORK ADMINISTRATION

Intermediate

NETWORK SECURITY

Intermediate

NETWORK SECURITY CERTIFIED PROFESSIONAL

Intermediate

Customer Care

Expert

Installation

Expert

Call Center

Expert

Data Entry

Expert

Management

Expert

Science

Expert

Technical Support

Expert

IT Technical Support

Expert

Sales

Intermediate

Production

Expert

Project Management

Intermediate

Social profiles

Languages

Afrikaans

Intermediate

English

Intermediate

Arabic

Native Speaker

German

Beginner

Memberships

نقابه المهندسين

عضو نقابي

July 2019

Training and Certifications

Certifications
AWS Cloud Foundations
Cisco Certified Network Associate (CCNA v7)
Certified Information Systems Auditor (CISA)
Certified Ethical Hacker (CEH)
CompTIA Security+ (SY0-601) SHIELD-AT
COMPTIA SECURITY+
Jul 2025
CISSP
Oct 2023 - Oct 2023
Web development challenge
Jan 2021
Computer networking -degital network security -revised
Jan 2021
CCNA V7
Jan 2022

Hobbies and interests

Computer Programming

web development challenger track