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Hazem El_Abd, Information Technology Director

Hazem El_Abd

Information Technology Director·gig Egypt Life Takaful

Egypt

Master's degree, Business Information Technology

Work experience

Total years of experience: 32 years, 3 months

Information Technology Director

September 2020 - Present

gig Egypt Life Takaful

Cairo, Egypt

I found this job using Bayt.com

September 2020 - Present

Responsible for the management, strategy and execution of IT infrastructure, Applications and Quality for an organization. Typical job duties include:
• Overseeing technical projects in alignment with organizational goals
• Directing the effective delivery of networks, development, and disaster recovery systems and processes
• Working with information engineers to find solutions to manage business activities
• Supervising a team of workers, while working closely with management, external vendors and advisors
• Preparing financial budgets and presenting proposals for capital projects to senior executives
• Researching and recommending new products
• Leading efforts to improve IT processes
Company industry:
Insurance & TPA
Job role:
Information Technology

Information Technology Program Manager

January 2018 - August 2020

Consulting Services

Cairo, Egypt

I found this job using Bayt.com

January 2018 - August 2020

Scope: Handle all projects-related activities such as managing integration projects, developing and maintaining project plan, identifying, tracking managing and resolving project issues, creating projects SLA, OLA, and KPIs, and ensuring post implementation. Manage related vendors such as IBM & Egada. Report to CIO & Steering committee for program status.
Achievements
• Managed Customer at the Heart Program for CAE Bank, with complete upgrade Siebel CRM, complete implementation of IBM UNICA enterprise marketing management system and Implement Oracle Social Relationship Management (SRM) system with program budget as USD 2, 964, 000
Company industry:
IT Services
Job role:
Consulting

Services Program Manager

December 2012 - December 2017

IBM

Cairo, Egypt

December 2012 - December 2017

Scope: Manage operational targets of service quality, resource fulfillment, business operation, business controls compliance, and financial and productivity that include support service quality, resources management, delivery management, business controls, and pre sales activities to Orange Egypt. Report to Telco industry manager and manage 12 Siebel CRM and 16 Oracle eBS team members.

• Operated support value project with 700, 000 USD annually.
• Gained new contract with Orange Egypt with seven million USD as a result of an effectively managed operation support.
• Generated not less than 200, 000 USD annually from changing requests.
• Solved 45 pending trouble tickets within two months.
Company industry:
Software Development
Job role:
Support Services

Program Manager

October 2011 - November 2012

OPENET

Cairo, Egypt

October 2011 - November 2012

Scope: Handle all projects-related activities such as managing integration projects, developing and maintaining project plan, identifying, tracking managing and resolving project issues, creating projects SLA, OLA, and KPIs, and ensuring post implementation. Report to program director and head nine team members including four of different nationalities and locations.

• Managed data charging application for Wataniya Telecom (Kuwait) with nine million USD.
• Implemented many projects such as Cisco integration and data billing in one year.
• Increased the revenue of data charging of Wataniya Telecom to represent up to 40% of the total revenue.
Company industry:
Telecommunications
Job role:
Information Technology

Senior Data Modeler & Data Architect Consultant

July 2009 - May 2011

Teradata

Cairo, Egypt

July 2009 - May 2011

Scope: Facilitate the exposure of process data from functional experts and the user community, provide mapping between existing processes and proposed replacement processes as well as designing and normalizing the logical data models and reporting to professional services manager.

• Delivered the required data warehouse (RDW) in two projects CIB (risk management) and Xceed (call center).
• Decreased risk calculation time from three to one month in CIB.
• Prepared mapping document for customer data generated from around 20 applications to be in data warehouse.
Company industry:
IT Services
Job role:
Information Technology

Managed Services Manager

November 2005 - June 2009

International Turnkey Systems

Al Kuwait, Kuwait

November 2005 - June 2009

Scope: Manage all IT operations including billing, CRM, provisioning, mediation, network administration, data base administration, system administration, and help desk. Report to managed service director and head 60 team members.
Achievements:
• Managed Zain Iraq project with a total value of 1.3 million USD gained from operations.
• Managed the operation of providing a solution with five million USD.
• Decreased trouble tickets by 50%.
Company industry:
IT Services
Job role:
Management

Senior Project Manager

September 2002 - October 2005

MCR Technologies

Riyadh, Saudi Arabia

September 2002 - October 2005

I did complete project planning, including recourse planning, with team of 8 professionals; we successfully delivered a robust system on time.
•Leading periodic status checks with customers & team to assess progress against plan.
•Designing Database Structure.
•Leading and participating in documentation work process flow.
•Maintain Project Implementation Plans.
Projects: ERP System for Ministry Of Interior, Ministry Of Commerce
Company industry:
Software Development
Job role:
Management

Senior Project Manager

September 1999 - September 2002

CIT Global

Cairo, Egypt

September 1999 - September 2002

During my work I have participated in several important projects and played several roles in the scope of these projects as follow:
Open Billing Exchange Management Project (London, England),
Stock Market Management, Shares Trading, Banking and Financial industry, Riyadh, KSA
Company industry:
Software Development
Job role:
Management

Technical Project Manager

November 1996 - August 1999

Brain Waves,

Cairo, Egypt

November 1996 - August 1999

Analyzing and Designing, Team Leader for Leading and developing three similar projects in Hospital management systems
El-Shorouk Hospital, Cairo, Egypt, Royal Committee Hospital, KSA & EIMIC projects
Company industry:
Software Development
Job role:
Information Technology

Analyst/Programmer,

April 1995 - November 1996

Alpha Misr,

Cairo, Egypt

April 1995 - November 1996

Leading and developing Health care applications
Projects: Behman Hospital project.
Company industry:
Software Development
Job role:
Information Technology

Analyst/Programmer,

November 1993 - March 1995

ICL Egypt

Cairo, Egypt

November 1993 - March 1995

Leading and developing Health care applications
Project Wadi El-Nil Hospital
Company industry:
Software Development
Job role:
Information Technology

Education

School of Engineering and Information Sciences, Middlesex University

January 2010

January 2010

Master's degree, Business Information Technology

United Kingdom

GPA (percentage): 80%

GPA (percentage): 80%

M.Sc. in Business Information Technology at School of Engineering & Information Sciences, Middlesex University, London, U.K
View attachment

Faculty of Commerce

May 1993

May 1993

Bachelor's degree, Accounting

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

B.Sc. of Accounting, Faculty of Commerce, Cairo University
View attachment

Skills

Cloud Computing
Expert
Cloud Computing
Expert
Program Management
Expert
Program Management
Expert
Managed Services
Expert
Managed Services
Expert
Healthcare Information Technology
Expert
Healthcare Information Technology
Expert
Project Management
Expert
Project Management
Expert
Knowledgeable in Data Warehouse, Hospital management and, Data Charging
Expert
Knowledgeable in Data Warehouse, Hospital management and, Data Charging
Expert
IT Management, Program Management, Project Management, Budget & Cost control.
Expert
IT Management, Program Management, Project Management, Budget & Cost control.
Expert
Serviece Delivery Managment
Expert
Serviece Delivery Managment
Expert
ORACLE case tools, ORACLE engine 8i,9i, Expert in Power Builder development
Expert
ORACLE case tools, ORACLE engine 8i,9i, Expert in Power Builder development
Expert
Strategy and Business Planning
Expert
Strategy and Business Planning
Expert
People Management, Team Building, People Development & Resources Allocation
Expert
People Management, Team Building, People Development & Resources Allocation
Expert
Leadership, Communication & Interpersonal Networking, Analytical and Problem Solving.
Expert
Leadership, Communication & Interpersonal Networking, Analytical and Problem Solving.
Expert
Cloud Computing
Expert
Cloud Computing
Expert
Program Management
Expert
Program Management
Expert
Managed Services
Expert
Managed Services
Expert
Healthcare Information Technology
Expert
Healthcare Information Technology
Expert
Project Management
Expert
Project Management
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
NCC Certificate in System Analysis & Design from
National Computing Center U.K
Oct 1993

Hobbies

  • Reading, Walking, Football