Total Years of Experience: 13 Years, 6 Months
August 2016
To Present
Business & Humanities Coordinator /Teacher
at Al-Durrah International School
Location :
United Arab Emirates - Sharjah
Lead a vibrant, committed, and professional team of
teachers.
Coaching, and setting improvement plans to maintain the quality of teaching.
Devise and execute an inspiring strategic development plan for the Department.
Design /develop the department curriculum, plans, and extracurricular activities.
Enhance the quality of teaching and learning in the
department and School through sharing resources
teachers.
Coaching, and setting improvement plans to maintain the quality of teaching.
Devise and execute an inspiring strategic development plan for the Department.
Design /develop the department curriculum, plans, and extracurricular activities.
Enhance the quality of teaching and learning in the
department and School through sharing resources
September 2015
To June 2016
Business Teacher
at Dubai National school
Location :
United Arab Emirates - Dubai
Teaching all business subjects (Accounting, Business Studies, Marketing, Business math, and economics) for all high school levels
May 2010
To May 2015
Call center Quality assurance senior officer
at Extensya
Location :
Jordan - Irbid
Aware about the Quality tools concepts of problem solving (Pareto, Flow charts, etc...)& People management skills
Supervising the QA coaches and employees.
Preparing the development plan of the team
Auditing the performance of the agents and coachesTrains the new agents & Coaches.
Prepare the training needed analysis.Initiates, monitors, and tracks all corrective actions and resolutions
conducts internal quality audits, to measure the effectiveness of the quality management system
Develops automated solutions for monitoring and evaluating the quality standards using MS AccessConducts quality assurance training to new hires Promotes quality awareness amongst the Operations DepartmentDeveloping and analyzes quality performance reports
Developing account Scripts, FAQ’s, evaluation forms & checklists
Participate the QA supervisor in enhancing the performance of the Dep. and generating reports and needed material
Supervising the QA coaches and employees.
Preparing the development plan of the team
Auditing the performance of the agents and coachesTrains the new agents & Coaches.
Prepare the training needed analysis.Initiates, monitors, and tracks all corrective actions and resolutions
conducts internal quality audits, to measure the effectiveness of the quality management system
Develops automated solutions for monitoring and evaluating the quality standards using MS AccessConducts quality assurance training to new hires Promotes quality awareness amongst the Operations DepartmentDeveloping and analyzes quality performance reports
Developing account Scripts, FAQ’s, evaluation forms & checklists
Participate the QA supervisor in enhancing the performance of the Dep. and generating reports and needed material
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