Business analyst
Second Step Software Development
Total years of experience :34 years, 9 Months
PBA, ACP, and PMP Certified
System Analyst of “SIS” student information system that serves 150, 000 + Students
Experience in Agile methodologies
Well Versed using JIRA to manage tasks and projects
Experience in writing user stories of IT student’s information systems
Assessing Support teams in identifying, troubleshooting System bugs and issues .
In Charge of Product “Software” Training Delivery to clients
Leading a team of 14 Trainers and technical writers
Leading the Train the Trainer program
Leading Planning and Delivering training for Train the Trainer courses
Leading training programs and curriculum development
Leading a team preparing guides of Installations, Configuration, testing, Day-to-Day operations, Maintenance, Fault-finding and trouble-shooting .
Evaluation of Training Programs and curriculums
Publishing 7 online training courses on UDEMY and other platforms
Leading Work Readiness Program at Al-Wathba facilities
Interviewing and selecting students sponsored by MOI
Monitoring student academic progress
Scheduling classes and teachers’ role assignments
Appraising teachers and in charge of the Professional Evaluation Process
Monitoring quality control process achieving a satisfaction rate of 96%
Advising and Counseling students
Leading a team of 6 instructors delivering Work the Readiness Program .
Developing an Electric Circuits course for the Work Readiness Program
Teaching Electric circuits course as a part of preparing students for the job market
Liaising between CERT and Al-Wathba administration
Building Electric Circuits and Chemistry labs .
Preparing proposals for new projects
Conducted TNA for GSL staff
Lead a team of 10 trainers teaching IT and Business Studies courses for Emarati students
Prepared Basic IT course in English consisting of 24 lessons
Prepared Basic Business Course consisting of 20 lessons
Prepared ICDL support Material consisting of 7 modules and over 700 questions
Created and maintained individual learning plan for 600 Emarati learners
Prepared learners for ICDL exam achieving success rate of 85% Monitored Quality Control of the Training Centre - evaluation of courses, programs and monitored students’ progress, achieving a satisfaction rate of 90%
Team leader for training programs (IT, English and Accounting)
Prepared over 50 training courses in Arabic and English languages
Translated 20 training courses from Arabic to English and vise versa
Translated documents and press releases from English to Arabic and vise versa
Conducted training courses part time ( Project Management, IT and HR courses)
Headed English and Arabic language course material development
Developed an ICDL Arabic book authorized by ICDL- GCC foundation
Developed Arabic Business Communication placement exam
Provided administrative assistance in preparing training projects including training course pricing and budget
Liaised with organization and companies for training related issues
Followed up with trainers to monitor training process, assessment and teaching Material Development
Prometric Assessment center Manager
Psychometric Assessment supervisor .
Conducted Assessments for candidates in (IT English Language, Business communication and psychometric) for companies in Abu Dhabi
Managed IT courses in Bany Yas area (ICDL and computer literacy programs to unemployed citizens to prepare them for the job market
Lead a team of 7 IT instructors and assessed IT instructors and training courses
Developed introductory computer courses and exercises in English and Arabic languages
Monitored Quality Control of the Training Centre - evaluation of courses, programs and monitored students’ progress
Prepared 350 candidates for ICDL certification a achieving a success rate of 85%
Participated in UAE Challenge international competition as a member of the jury panel
lead a team of 25 trainers responsible for the delivery of the IT subject in 20 secondary schools in Abu Dhabi teaching 3000 students each year maintaining a passing rate of 90% and satisfaction rate of 85%
Assessed training needs and Monitoring teaching process
Assessing and appraisal of 25 IT Instructors
Conducted Induction and train the trainer courses new IT Instructors
Conducted interviews for potential Instructors
Coordinated between 20 secondary schools administrations, and IT Education Project head offices in Dubai
Managed 5 IT training projects during the summer camps for secondary school students.
Set training course objectives and evaluating training courses
Developed the yearly training budgets
Managed training course logistics
Conducted IT and soft Skills training programs as a free lancer
Lead a web support team consisting of 5 technical writers for Abu Dhabi T.V Clic Show answering spectators questions
Participated in e learning curriculum development
Participated in designing the Competency Management System .
Participated in the design of Knowledge Management system
Participated in the design of Learning Management System and Tracking System
Participated in many Computer competitions internally, between education zones (Dubai & Abu Dhabi ) and internationally ( UAE Challenge and Think Quest ) as a member of the jury panel
Prepared Abu Dhabi school students and teachers for the UAE challenge ( an international computer competition
Managed student's project show cases in 20 schools at the end of each semester
Won the trainer of the year trophy for the Academic 2001/2002 in recognition of teaching excellence
Managed team of 5 technicians in charge of the daily operation of a broadcasting radio station which consisted of : 1 Mega watt medium wave radio transmitter , two 600 KW medium wave broadcasting transmitter, 8 FM radio transmitters and two 1500 KVA backup generators
Daily duties included maintaining and operation of the radio transmitters, generators and 33KV/11KV transformers, some of my duties were training of new engineers and technicians and coordination of training courses for new hires .
Ordered spare parts and participation in tender invitation for purchased equipment .
Developed annual training plan and schedules .
Identified suitable trainers and training consultants, vendors/service providers to deliver training to meet training plans.
Continually surveyed the market to identify and evaluate training providers and maintain a data base of service providers in the field.
Assessed training programs
Conducted training courses for new Engineers