محمد أنور

Supported BOP stack preparation, handling, and setup for projects under
QatarEnergy, Shell, and Al Bidda, ensuring readiness for maintenance and testing.
Assisted in inspection and maintenance of BOP components, including
dismantling, cleaning, and reassembly under supervision.
Supported pressure control equipment operations in compliance with SLB
procedures and operational requirements.
Followed strict HSE standards and safety protocols during oil & gas maintenance
activities.

Atmospheric data sampling using PM162M - ENVEA
YOLO object detection model for real-time analysis classification
Hyperspectral Imaging using Resonon
Marine Biofouling in Ship
Computational flow of Micro Plastics through Mangrove in Qatar
GIS mapping of mangroves
Centre
Electrochemical Testing: Characterized corrosion-resistant coatings Potentiostat, polarization curves Evaluated nano-composite coatings with
Future-Tech ARS 9000, microhardness results

Delivered high customer satisfaction as an Automotive Service Advisor for car
repairs and maintenance.
Managed service appointments and coordinated workflow in a busy repair shop.
Built strong client relationships through clear communication and technical
guidance.
Collaborated with mechanics and staff to ensure smooth operations.
Utilized automotive expertise to assess vehicle issues and provide informed
recommendations.

Managed customer inquiries, sales, and after-sales service operations in a fast
paced automotive workshop.
Built strong customer relationships, ensuring high satisfaction and repeat
business.
Coordinated with technicians for job allocation, service scheduling, and timely
delivery.
Advised customers on repairs, upgrades, and maintenance plans, ensuring clear
communication.
Increased revenue through upselling accessories, performance parts, and service
packages.
Handled customer complaints and issue resolution, maintaining service quality
standards.
Monitored workflow and improved processes to enhance efficiency and
turnaround time.

Managed multi-brand spare parts sales and procurement (Yamaha, MO).
Handled overseas B2B coordination including supplier communication, pricing
negotiation, and logistics.
Supported products across motorcycles, ATVs, jet skis, outboard engines,
heavy vehicles, and generators.
Advised customers and service teams on parts selection, compatibility, and
cost-effective solutions.
Processed customer inquiries and counter sales, ensuring accurate and timely
order fulfillment.
Maintained inventory control and stock optimization for fast-moving parts.
Coordinated with OEMs and vendors to ensure timely parts availability.
Contributed to revenue growth through upselling genuine parts and
accessories.

Manager
Managed end-to-end service operations including customer interaction,
service scheduling, and job allocation.
Consulted customers on vehicle issues, maintenance plans, and repair
solutions, ensuring clarity and trust.
Handled customer complaints and escalations, improving satisfaction and
retention.
Increased revenue by promoting service packages, spare parts, and
maintenance plans.
Coordinated with suppliers and OEMs to ensure parts availability and timely
service delivery.

Responsibilities
⬥ Greeting customers and scheduling service appointments
⬥ Cataloguing customers concerns and comments
⬥ Writing service orders and descriptions of problems and repairs
⬥ Translating customers’ repair problems into standard repair terminology
⬥ Explaining repairs to customers
⬥ Test-driving vehicles to confirm service repairs
⬥ Estimating the cost and time needed for repairs
⬥ Handling customer complaints
⬥ Ordering and arranging spare parts to complete jobs

Acted as primary point of contact for customers, handling service inquiries
and bookings.
Prepared cost estimates, job cards, and invoices, ensuring transparency and
accuracy.
Explained scope of work, timelines, and warranty coverage to customers.
Followed up post-service to ensure satisfaction and repeat business.
Maintained accurate records in CRM systems.