محمد فراج محمد

 Directs, supervises and coordinates the activities in Telecommunication department
 Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
 Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
 Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
 Establishes and maintains effective employee relations
 Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
 Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
 Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
 Maintains up to date list of all telecommunication equipment
 Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
 Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
 Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
 Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
 Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
 Prepares and controls departmental budgeted
 To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
 Performs related duties and special projects as assigned
 Conducts shift briefings to ensure hotel activities and operational requirements are known
 Prepares efficient work schedule for Telephone staff, arranging holidays,

*Process reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
*Process reservations from the sales office, other hotel departments, and travel agents.
*Know the type of rooms available as well as their location and layout.
*Know the selling status, rates, and benefits of all packages plans.
*Know the credit policy of the hotel and how to code each reservation.
*Create and maintains reservation records by date of arrival and alphabetical listing.
*Determine room rates based on the selling tactics of the hotel.
*Prepare letters of confirmation.
*Communicate reservation information to the front desk.
*Process cancellations and modifications and promptly relays this information to the front desk.
*Understand the hotel's policy on guaranteed reservations and no-shows.
*Process advance deposits on reservations.
*Track future room availabilities on the basis of reservations.
*Help develop room revenue and occupancy forecasts.
*Prepare expected arrival list for front office use.
*Assiss in preregistration activities when appropriate.
*Monitor advances deposit requirements.
*Handle daily correspondence. Responds to inquires and makes reservations as needed.
*Make sure that files are kept up to date.
*Maintain a clean and neat appearance and work area at all times.
*Promote goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
*Walk around with the client and ensuring that they secure whatever services they are in need of.
*Getting information about areas of interest in order to target more clients in particular seasons.
*Making arrangements for clients travel programs.
*To be aware of all front office procedures and assist with reception duties when required.
*To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
*Willing to undertake any reasonable request made by management in any other areas of the house.
*Configuring rates on the hotels property mangement system.