IT Administrator
Red Sea Marine Services
Total years of experience :11 years, 0 Months
Technical Expertise:
• System Administration: Perform daily monitoring of hardware, servers, and processes to ensure optimal performance. Analyze system logs for anomalies and proactively address potential issues. Verify completion of scheduled tasks like backups to safeguard data integrity.
• Desktop & Laptop Support: Serve as the primary point of contact for all user inquiries related to PC and laptop hardware and software troubleshooting.
• Network Security Management: Implement, maintain, and troubleshoot firewalls, network switches, and security appliances to ensure a robust company network infrastructure.
• Remote & On-site IT Support: Provide comprehensive IT support for marine vessels, including remote diagnostics and on-site troubleshooting as required.
Operational Efficiency:
• Planned Maintenance Systems (PMS) Management: Maintain and update forms and requisitions within the PMS for all vessels and head office, ensuring adherence to preventative maintenance schedules.
• Data Management: Develop and oversee data backup and disaster recovery procedures to guarantee business continuity in case of unforeseen circumstances.
• Vendor Communication: Manage vendor relationships for software, hardware, telecommunications, and security needs.
• Serve as primary support for Amazon employees on Covid-19-related time off, ensuring empathetic resolution and customer satisfaction.
• Demonstrate ownership and trust-building through documentation and escalation protocols, navigating ambiguous claims with sound judgment.
• Streamline Time and Attendance operations as Level 3 Admin, maintaining high service levels, and driving process improvement using Kaizen and Lean methodologies.
• Provide support for mainframe, PC (software and hardware), Internet, and new computer technology issues.
• Resolve end-user network, printer, PC hardware, mainframe, email, internet, WAN, and LAN access problems.
• Coordinate with Work Control Centre Operators to swiftly resolve issues with the EAM system.
• Install, upgrade, and optimize Windows systems and servers, conducting monthly maintenance visits to each site.
• Manage customer inquiries related to product specifications, pricing, quality, delivery.
• Direct product issues to the warranty team, analyse handling issues, and escalate complaints between headquarters and carriers.
• Lead departmental training on customer management, sales ethics, account management, and communication skills, implementing Kaizen for organizational improvement.
Engineeering