Ahmad Joumaa

• Handle complaints, feedback, service requests, and sensitive calls regarding SEA, safeguarding and protection, reporting to Accountability Unit or Protection Coordinators for follow-up in a confidential manner
• Close coordination with field teams through assigned focal points to ensure proper handling of cases
• Contribute to the protection incidents tracking by reporting cases received through the CFM Channels
• Support the mainstreaming of protection principles to NRCs program, including partners and local community under the Safe and Inclusive Programming Initiative
• Facilitate community training sessions and workshops to educate and empower residents on relevant issues and program benefits across nationalities (host, refugee and migrants communities), age, gender and disability
• Conduct community needs assessments and surveys to identify areas for improvement and ensure programs are aligned with community priorities
• Contribute to NRCs Community Engagement and Accountability baseline survey through conducting focus group discussions, key informant interview and producing relevant reports
• Monitoring of field activities to assess the implementation and effectiveness of the three accountability pillars: Information provision, Participation and Complaints and Feedback Mechanisms
• Facilitate training and data interpretation sessions on Accountability towards the Affected Population for staff and potential trainers
• Draft reports, routine correspondence, update relevant databases and compiling statistics within the Area of Responsibility

• Led team of five paramedics responding to medical emergencies across Lebanon, including in urban under-served communities with challenging religious and security contexts
• Operated quickly and efficiently in high-pressure settings to develop plans of action, delegate tasks, and execute seamlessly
• Implemented two medium-term cash distribution projects in response to financial crisis and Beirut port blast, including multidimensional needs surveys of vulnerable households
• Coordinated with local stakeholders for better access and clear geo-split
• Ensured close monitoring of context changes and updates in the medical sector and any Ministry of Public Health decisions or memos
• Liaised with other LRC departments to ensure quality and holistic response

• Provided psychological first aid, including for men, women, boys and girls suffering from harassment, gender-based violence & substance abuse
• Exhibited sensitivity to marginalized groups in Lebanon, including LGBTQ+ communities and refugees
• Conducted suicide risk assessments on callers and used them to analyze anonymized information to establish national trends

• Built new ties with enterprise businesses as customers and vendors including Microsoft, Saudi Aramco & Saudi ministries
• Contributed to developing terms of reference for product and service agreements with new clients
• Achieved monthly and yearly sales targets on tight deadlines and in competitive environment