Aakash Kumar

Streamlined product conceptualisation and development for two distinct AI-first enterprise solutions. Defined core requirements to accelerate the 0-1 build phase and shaped post-launch go-to-market strategies to drive early market traction.

Own the 0-1 product strategy and execution for an enterprise AI governance platform, translating complex compliance and security requirements into a scalable product model for safe LLM deployments.
Drove post-launch market validation and product-market fit for the governance platform, securing its selection for Google for Startups Immersion 2026 and the Top 40 at the Nasscom GCC Summit.
Built and launched an intent-driven conversational AI product, designing multi-turn dialogue workflows and system integrations to elevate the digital browsing experience and increase user conversion rates.

Worked as a senior product consultant with the founding team to conceptualise and shape an AI-first, agentic software development platform designed to autonomously deliver end-to-end software projects using multi-agent systems and a shared cognition layer.

Translated a highly ambiguous vision into a clear product strategy, roadmap, and execution plan, enabling the team to move from concept to build.
Defined the foundational multi-agent product model (Product, Dev, QA, DevOps, Docs), establishing ownership boundaries designed to scale beyond the founding phase.
Shaped AI-enabled PM workflows to systematize requirement discovery and feature framing during early product development.
Built an end-to-end legal management platform for a Dubai-based legal consultancy firm, combining AI powered core case management achieving ~90% automation of the legal operations.

Builder.ai is a global SaaS company redefining software development via AI. I led its CX product portfolio, delivering AI-first solutions that secured $7.5M+ in enterprise contracts (incl. Qatar Insurance Authority, Qatar Development Bank and & Sharjah Digital) and scaled adoption globally.


AI Enterprise platform (0-1): Built an enterprise-grade platform to unify software development ecosystem with 100+ integrations, securing $7.5M Beta contracts incl. Etisalat & Sharjah Digital.
Conversational AI solution: Orchestrated LLM + RAG agentic workflows, cutting customer manual effort and driving 68% adoption uplift.
Partner Management System (0-1): Launched AI-powered partner management platform for smarter lead qualification & predictive sales analytics, driving a 13% boost in sales.
Post-purchase journey: Designed AI-driven recommendation engine to identify customer’s product gaps, increasing CLV by 15% and boosting upsells.
CX cost optimisation: Overhauled legacy product systems with PMs and engineers, reducing product operation cost by 18% and improving scalability.
Product partnership growth: Drove product integrations engagement with PwC, KPMG, Bain & Co., TATA Elxi & MENA enterprises like Etisalat&, Sarajah Digital, Dubai Chamber of Commerce, Qatar Insurance Authority, Qatar Development Bank etc, opening new revenue streams for the product.
Innovation scouting: Identified emerging AI/ML technologies (LLMs, computer vision, AI ethics) to expand CX product use cases and future-proof portfolio.
Leadership & recognition: Managed a team of 6 PMs; recognised as ‘Top Performer’ for 3 consecutive yrs and selected as APAC & MENA leadership speaker.

OpenSense Labs is a global digital transformation consultants focused on open-source innovation and large-scale web platforms. I owned product strategy for 3 SaaS solutions, scaling 0→1 builds and leading revenue growth through enterprise adoption.

Enterprise Digital Experience Platform (0-1): Built and launched an AI-powered DXP with adaptive hyper web personalisation & machine learning segmentation, securing $150K contracts in beta.
Learning Experience Platform: Created a state of the art hybrid blend of social media + LMS, powered by AI technologies like adaptive AI recommendation, NLP based learning path, & AI proctoring and scaled the product to ~40K users.
Automated website audit SaaS (0-1) : Built and launched a complex SaaS solution to fully automate web audit & maintenance generating an upsell with $32 MRR/user
Marketing & lead growth: Overhauled websites, SEO, and lead funnels with development of lead generation tools and automation, increasing inbound leads by 5x.
Product-led sales enablement : Partnered with GTM teams to integrate product strategies into sales motions, accelerating acquisition and revenue growth.
Sales funnel automation: Automated lead nurturing with drip campaigns, freeing up 75% sales ops bandwidth and improving pipeline efficiency.

RankWatch is an AI-powered B2B MarTech platform for businesses to track, analyse, and optimise digital visibility. I led product lifecycle management, scaling features, adoption, and implement strategies to increase the ARRPU.

End-to-end customer journey revamp: Led a complete overhaul of the customer journey, embedding user research into a new design system. This increased engagement by 20% and significantly reduced churn.
Automation & AI features: Launched ML-based SEO automation modules like site audits, anomaly detection, on-page NLP optimisation, expanding platform use cases and boosting conversion rate by 2.5%.
Retention growth: Applied A/B tests, predictive analytics on usage patterns and support data, improving retention by 23%.
Brand monitoring SaaS (0-1) : Built and launched a real-time brand visibility tool tracking 1K+ digital sources, acquiring 15K+ beta users.

Analysed account-level usage and service data to identify recurring failure patterns, driving process improvements that reduced operational errors and improved service efficiency.

Owned resolution of complex customer issues through root-cause analysis, contributing insights to improve workflows and prevent repeat failures.