Business Support Supervisor
Arab Recycling Company
Total years of experience :15 years, 10 Months
Member of project management office.
•Managed in-house projects such as building warehouses and admin offices.
•Managing project management contractor in building a material recovery facility project for a new landfill in Hail city, executing tasks related to procurement, document controlling and reporting.
•Member of executive management team.
•Promoted twice, from branch supervisor to Admin supervisor, then to Business support supervisor.
•Reduced cost of major material supply to about 30% by introducing strategic material supply contracts and enlisting additional approved vendors locally & worldwide.
•Reduced cost and improved service of annual maintenance contracts to about 50% by negotiating with suppliers.
•Initiated a proposal to supply our major customers with consumables on credit payment terms, resulting in an additional 5% revenue yearly.
•Worked with ICT to automate procurement process and approvals into ERP system.
•Planned and managed government licenses issuance & renewal for company branches.
•Ensuring the required services for operation are assessed & delivered.
Key point-of-contact for investors & clients.
•Promoted twice, from Customer Service In-Charge to Operation Manager, then to Investor Relation Manager.
•Assessed in the marketing & sales of a 34 villas project.
•Persuaded a PR strategy to contain a crisis situation.
•Trained front line teams on customer service fundamentals. Page
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Managed projects such as planning & implementing new local network, expansion of an existing network, and developing websites ensuring delivery within budget, scope & schedule.
•Provided IT solution proposals based on client's needs.
•Provided IT consultancy services.
Worked in Control Tower project with software development team that designed logistics software to plan and monitor vehicle trips for Schlumberger supply chain department in Saudi Arabia which saw astounding success in reducing about 40% of the year-to-year cost in the first 12 months.
•Defined scope of work with the operation team.
•Collected feedback from end users upon implementation, validated before forwarding to development team.
•Trained software user from both operation and Control Tower teams.
•Provided feedback and improvements for the system developers.
•Tested the new software updates before going live.
•Generated reports for trip and vehicle activities.
Worked in Saudi Aramco In Kingdom Logistic Project.
•Promoted from System Super User to IT Team Leader, then to Head of IT Services Management.
•Designed & implemented a Help Desk system.
•Trained end users on transport management system.
•Represented IT department in the daily operations meeting.
•Visited potential customers to evaluate and plan new projects.
•Managed the communications between both operation and IT departments.
•Created IT department complete process documentation.
•Reviewed internal projects from a technical prospective.
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