Head of IT Departement
Al-Kindi Specialized Hospital
Total years of experience :19 years, 7 Months
Main Responsibilities:
1. Managing IT department and preparing IT Budget.
2. IT Support and troubleshoot workstation related issues to ensure its reliability.
3. IT Project Management.
4. Managing Invita Contact Center system and troubleshooting related issues.
5. Researching for tools to make systems cost effective.
6. Coordinating with outside vendors for products and services to improve work quality.
7. Coordinating with other HOD’s regarding policies and problems in HMS.
8. Taking daily system and database backup with ability of restorations using VEEAM.
9. Managing servers and solving server related problems.
10. Troubleshooting network issues and ensure its reliability.
11. Administrating Hospital’s applications (HMS, Invent Dental System and Invita Call Center).
12. Researching and suggesting improvement in HMS.
13. Security and Antivirus management.
14. Doing penetration test in hackers perspective to see everything is in right place.
15. Checking and rectifying the current process flow for efficiency.
16. Auditing all transaction in HMS whether it is following agreed standards.
Achievements:
1- I was able to resolve permanently a connection issue in Call Center System as it’s been unresolved for period of time before I joined. Now the system is stable after the resolution I provided.
2- Before I joined Al Kindi, the IT team was unable to identify the cause of a common issue that was accruing to most of PCs for a long time, and due to my precise troubleshooting and skills, I have successfully resolved this issue permanently in short of period of time.
3- Some tasks were done manually by IT team on each PC, so I have created new GPO polices to deploy these tasks on all PCs automatically, which have saved time and effort.
4- My guidance and support to my IT team assisted in resolving many end users’ issues.
5- When I joined, I was able to negotiate properly with vendors for AMC renewals, and I was able to reduce the annual prices which saved more money for the hospital.
6- I have the ability to provide effective technology solutions and in the same time save a lot of money for the company.
* Main Responsibilities:
1- Managing and supervising the IT Department including Projects Management.
2- Managing IT section in in Al-Wasat Training & Development Institute which is a part of Al-Wasat Newspaper company.
3- Project Manager of projects like (Website, Internal Systems, Mobile Apps, iPad, iPhone, Android…etc).
4- Leading the support team to be proactive and be able to reduce number of technical faults.
5- Leading the support team to follow the right procedure for a support center and train them of how to response to customers/users in a professional matter.
6- Responding to tickets and resolve them immediately.
7- Generating reports for evaluating the work process and staff in weekly, monthly and yearly basis.
8- Analyzing the tickets and identify the common issues in order to provide a permanent solution.
9- Administrating Active Directory and Cloud Office 365.
10- IT Infrastructure and Security Management.
11- Networking administration and troubleshooting.
12- Setting up the annual budget with co-ordination with my direct manager.
13- Administrating the company’s main applications (Newspress, A7pro, Al-Amthal, CRM system).
14- Data Analytics and SEO administration.
15- Social Media Management.
* Achievements:
1- Leading the IT Support reduced the number of faults up to 70% since I joined the company due to efficient solving of recurrent issues.
2- Never we had a breach or any successful hacking attempts due to secure environment provided.
3- Receiving compliments from CEO and many users because of their satisfaction for resolving their issues and requests quickly and effectively.
4- The digital projects I managed helped to increase the company’s income.
5- I was assigned for the first time to be a project manager for Al-Wasat new website in late 2007 and when we launched the website we were awarded by Bahrain e-Content Award as the best website on 2008 after participating in the contest.
Main Responsibilities:
1- Troubleshooting and solving IT issues (Technical, Networking, Communications...etc).
2- Entering tickets in the Logging system.
3- Supporting applications that are made by the company. The support involves programming in Visual Basic and Oracle.
4- Fixing bugs and errors in the company’s applications.
I was one of the First Employees in the IT Support Center at AUB Headquarters. It was the first time they provide a support center here in Bahrain for all branches including outside Bahrain.
Main Responsibilities:
1- Troubleshooting and solving IT issues (Technical, Networking, Communications...etc).
2- Supporting all bank applications such as:
- Heat System. - Equation. - Citrix System.
3- Creating tickets for each user and generate a weekly / monthly report.
4- Preparing and Installing PCs for users like (formatting, installing windows and softwares…etc).
5- Developing applications when I think it would be useful for the process of work.
6- Assisting my manager and colleagues in some tasks which weren’t assign to me to reduce the number of opened tickets.
Achievements:
1- Was able to reduce number of faults since the IT Support Center was launched in Dec 2004.
2- Generating Reports that helped in identifying common problems and solving them permanently.
Main Responsibilities:
1- Programming using Access 2000.
2-Troubleshooting Computers when needed.
Achievements:
1- Computerized their Library System in the Learning Resource Center using Access 2000.
2- Created a Web Page of the products used in the Learning Resource Center.
BTEC High National Diploma in IT (UK Certificate)
BTEC National Diploma in IT (UK Certificate)