Quality and Compliance Lead (Assistant General Manager)
Hinduja Global Solution
Total years of experience :14 years, 11 Months
Leading the Quality and Compliance function of EBOS (Extended Business Office Solutions) in India. Working with project teams to identify areas of improvement for the client as well as for the HGS EBOS engagement teams. Manage and control all the HIPAA compliance regulatory policies and procedures across EBOS engagements. Monitor and implement all the international certification standards (ISO27001, GLBA, eSCM and HIPAA) across client engagements. Was successful in getting EBOS accredited with all these certifications within a span of 3 months. Conduct periodic self-assessment exercises to ensure all standards are followed.
Played various roles during this period in Deloitte. Starting from managing teams to leading/supervising multiple projects and also playing the role of Quality and Compliance lead for a brief period. I was also responsible for providing the leadership and strategic vision required to consistently exceed client expectations across multiple engagements/projects and identify various business opportunities for the organization. I have successfully managed the offshore project teams in India across operations, quality and business analysis functions. Participating in sales proposals and winning business for the organization.
• Helped multiple clients improve their overall revenue by at least 5% year on year
• Developed staff to leadership roles, with an outstanding record of leadership retention (90% and above)
• Implemented Business Analytics automating data visualization
• Designed and implemented a continuous learning program for team leaders
• Customized and rolled out leadership development training programs for managers
• Designed new strategies to target clients in the market
• Successfully started and run the marketing initiative to support the US sales team
Coordinating with clients and customers. Preparing sales quotations, L/C’s and handling customer request. Managing the accounts of the office as well.