Restaurant Hostess /Head Hostess
Minor Hotels
مجموع سنوات الخبرة :5 years, 10 أشهر
Face of the restaurant, making an unforgettable experience for guest Guest relations, personalised service Handling Guest complaints and problem solving Team leader and staff training Food and beverage knowledge Answer guest queries via email, telephone and in person
Maintained cleanliness of the hotel rooms with the proper use of proper chemicals Bed making Provided high standards service by cleaning the guestrooms on time. Provided the guest with required amenities or the extra supplements when requested
I did my first internship as restaurant hostess as the part of my university practicals.
I was responsible for handling calls and emails. Handling inquiries of the guest.
Welcoming guest and seating them.
Seat planning
Events services
Filing and documentation.
Actively listened to customers requests, confirming full understanding before addressing concerns. Handled 30-40 calls per day to address customer inquiries and concerns. Developed and maintained courteous and effective working relationships. Increased customer satisfaction by resolving issues. Created plans and communicated deadlines to complete projects on time.
Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints. Maintained stock levels of cups, lids, straws and condiments throughout shift. Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.